LENDING SPECIALIST

About the role

The Lending Specialist provides quality member service and actively promotes lending products by telephone and email while assisting members with loan needs. This role requires a thorough knowledge of all lending policies, procedures, and services, along with exceptional listening, written, and verbal communication skills to determine member needs and recommend appropriate actions.

Responsibilities

• Provide exceptional member service by identifying member needs and recommending appropriate Credit Union lending products and services.
• Originate, process, close, and disburse consumer loans, credit cards, HELOCs, and mortgage loans while coordinating with members, dealers, branches, and other departments throughout the lending process.
• Meet established lending and cross-selling goals, respond to loan-related inquiries, and resolve account and lending issues.
• Maintain current knowledge of Credit Union products, procedures, membership requirements, and account services.
• Participate in off-site lending events as needed.
• Maintain required State of Florida payment protection licensing and NMLS registration for mortgage origination.
• Follow all applicable lending, BSA/AML, OFAC, USA Patriot Act, CIP, and CDD policies and procedures.
• Perform other duties as assigned.

Requirements

• High school diploma.
• Two years of customer service experience or comparable experience.
• Comprehensive understanding of loan policies and procedures and thorough knowledge of all Credit Union loan products and services.
• Excellent listening, written, and verbal communication skills.
• Proper phone and email etiquette, with a sales-oriented mindset.
• Knowledge of computer functions and ability to utilize Windows, Office 365 Suite, and other online platforms.
• Must be bondable.

Physical demands

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and use hands to operate a standard computer. Employees may be required to sit for extended periods. Reasonable accommodation may be made to enable people with disabilities to perform essential functions.