Lending Solutions Specialist

About the role

Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. You bring more than your expertise to your role, and that matters here. Your story, perspectives, and lived experiences help shape belonging at BECU and deepen how we connect with and support our employees, our members, and our communities.

Responsibilities

• Manage primarily inbound calls while supporting outbound campaigns when volume allows in a blended environment.
• Resolve member concerns with urgency, professionalism, and follow-through to ensure a positive member experience.
• Identify needs & recommend solutions: review credit, ask thoughtful questions, identify financial needs, and recommend lending and other BECU solutions that deepen relationships and deliver long-term member value.
• Own the lending process: complete lending applications, gather required documentation, ensure accuracy, and guide loans from origination through funding while achieving strong application-to-funding results.
• Manage volume & pipeline: balance a high-volume pipeline, including follow-ups and outbound outreach, maintaining focus and consistency across multiple touchpoints.
• Provide lending expertise: serve as a subject matter resource for consumer, business, and real estate lending products and processes while ensuring compliance with applicable policies, regulations, and lending requirements.
• Partner & collaborate: work with internal teams to improve processes, enhance member experience, and drive growth.

Benefits

• 401(k) Company Match (up to 3%)
• Medical, Dental and Vision (family contributions as well)
• PTO Program + Exchange Program
• Tuition Reimbursement Program
• BECU Cares volunteer time off + donation match

Pay

The Target Pay Range for this position is $26.35-$32.12 hourly. The full Pay Range is $21.65-$38.03 hourly.

Schedule

• Full-time schedule within operating hours of Monday–Friday, 7:00 AM – 7:00 PM.
• Rotating Saturday support (9:00 AM – 1:00 PM) shared across the team.
• When scheduled for Saturday, you’ll receive a flex day during the week (half or full day depending on hours worked).
• Blended contact center environment with primarily inbound calls and outbound outreach as needed.
• Ongoing schedule opportunities are determined through a shift bid process based on business need, performance, and tenure.
• Schedules are subject to change and are not guaranteed.

Qualifications

• Minimum Qualifications: Bachelor’s degree in business or equivalent experience. Minimum two years of financial service sales experience, or three years combined experience with outbound sales and financial services.
• Desired Qualifications: Full-time hours required, with additional hours as necessary. Experience in a contact center, financial services, or sales environment that requires managing a high-volume pipeline of member interactions. Solid understanding of the sales process and how to manage a sales pipeline efficiently. Proficient verbal and written communication skills to communicate. Successful completion of the consumer loans and member service training program with a minimum of one year of experience as a Member Consultant (including loan interviewing, funding and processing) within BECU or another financial institution. Effective analytical skills and math skills with a high degree of accuracy. Experience in originating Lending Applications. Thorough knowledge of all RESPA, HMDA, Fair Lending, ECOA, and HUD rules and regulations.