Legal Vendor Program Manager

What You'll Be Doing

• Own Discord's outside counsel and legal service provider relationships end-to-end, including requests for proposals, performance tracking, service level monitoring, and spend management against organizational expectations and competitive benchmarks
• Develop and maintain outside counsel terms of engagement, billing guidelines, secondment agreements, and other documentation to ensure law firm adherence to company requirements
• Partner with Finance to build and maintain legal spend accruals and forecasting mechanisms, outside counsel cost benchmarking, and ad-hoc legal analytics
• Drive the development of playbooks, tools, systems, and processes that enable automation, scale, and optionality in legal vendor management across cross-functional stakeholders
• Prepare and deliver regular reports to attorneys and Finance on outside counsel spend, vendor performance, and key metrics and trends
• Own the end-to-end process for onboarding and off-boarding legal service providers, including collaborating with internal teams on conflict and security review and troubleshooting setup and access issues
• Develop, administer, and enforce cost control strategies, including outside counsel rate structures, annual rate review and negotiation cycles, and alternative fee arrangements

What You Should Have

• 5+ years of experience in legal operations, legal vendor management, or a related role, including experience at a technology company
• Hands-on experience with e-billing and matter management platforms; familiarity with invoice review, compliance workflows, and budget alignment processes
• Proven track record managing law firm and legal service provider relationships, including rate negotiations and billing guideline enforcement
• Advanced proficiency in Excel, including pivot tables and data visualization
• Strong analytical, financial, and contract negotiation skills

Bonus Points

• Experience with Brightflag, LawVu, or similar e-billing and matter management platforms
• Familiarity with Discord and the gaming or online communication industry
• Experience developing or refining outside counsel guidelines and rate frameworks
• Experience working with law firms providing legal services outside of the U.S.
• Experience identifying and implementing AI or automation solutions across legal operations workflows, such as invoice review, matter tracking, or vendor management