Legal Technology Analyst

Responsibilities

• Collaborate with lawyers and legal professionals to understand their matters, workflows, and use cases, and identify where existing legal technology tools can support the value of legal services and deliverables.
• Work with practice groups to scope and configure projects in alignment with attorney goals and client requirements.
• In conjunction with the Innovation and IT teams, help optimize configurations, templates, and standard approaches for repeatable use cases in identified tools.
• Serve as a primary point of contact for day-to-day questions and issues related to assigned legal technology tools (e.g., Kira, Luminance, Opus 2, Legora), including matter/project setup, configuration, and basic troubleshooting.
• Provide targeted, introductory training and demonstrations on a defined subset of applications, focusing on practical, matter specific workflows, while coordinating with other key stakeholders on broader and/or formal training initiatives.
• Develop and maintain concise support and enablement materials such as quick reference guides, getting started checklists, FAQs, screen captures, and short “how to” documents for assigned tools.
• Gather, document, and organize user feedback about legal technology tools, including pain points, enhancement requests, and new use cases; escalate and follow up with appropriate internal teams and vendors.
• Maintain an up-to-date inventory of practice support and client facing legal technology tools, including high level descriptions, major use cases, links to resources, and key contacts.
• Utilize a variety of information gathering and sharing techniques such as simple process maps, checklists, and annotated screenshots to clarify workflows and communicate recommendations.
• Support internal education and awareness initiatives around legal technology, including contributing content for the Firm’s intranet and other knowledge repositories, emails, newsletters, webinars, and practice group meetings.
• Stay generally informed about developments in legal technology, particularly in agentic AI, contract analysis, case management, and collaboration tools, and share relevant insights with internal stakeholders.
• Perform other duties as assigned or required to meet Firm goals and objectives.

Requirements

• Knowledge of how law firms and legal departments operate, including familiarity with attorney work product, matter lifecycles, and common transaction or litigation workflows.
• Strong aptitude for learning new technology tools quickly and the ability to explain them in clear, simple, and practical terms to non-technical users.
• Excellent listening skills, with the ability to ask clarifying questions, synthesize input from multiple stakeholders, and reflect back needs and options in a concise manner.
• Strong customer service orientation; makes attorneys and professional staff feel heard, respected, and supported, even when issues cannot be resolved immediately.
• Excellent written and verbal communication skills, including the ability to create user friendly support materials and communications.
• Strong organizational and time management skills; able to prioritize tasks, manage multiple requests, and follow through to completion.
• Comfortable working both independently and as part of cross functional teams (e.g., lawyers, IT, Training, Knowledge and Research Services, vendors).
• Demonstrated problem solving skills, persistence, and patience in working with internal and external clients to continuously improve solutions.
• Proficiency with standard office technology and collaboration tools, including the Microsoft Office suite (Word, Excel, PowerPoint, Outlook) and platforms such as SharePoint and Microsoft Teams.
• Familiarity with legal technology tools such as:NLP/ML contract analysis tools (e.g., Kira, Luminance, or similar). Litigation/case or hearing management tools (e.g., Opus 2 or similar). Matter or knowledge management and research tools (e.g., Legora, Harvey, or similar platforms).
• Demonstrated ability to design and refine effective Gen AI prompts, build technology enabled workflows (including light no code/low code automation), and collaborate on or configure AI “agent” style solutions that chain tools and steps together to support legal work.
• Experience with data and reporting tools (e.g., Excel, Power BI, or similar) is a plus.
• Able to maintain confidentiality and exercise sound judgment in handling sensitive information.

Education And Experience

• College degree in related field
• Two years’ experience in project management, systems implementation, and/or legal technology support
• Familiarity with attorney work product and/or prior experience working in a law firm, legal department, or legal technology vendor is a plus.

Benefits

• Taft is an Equal Opportunity Employer.