Legal Support Specialist 3 (On-Site 100%)
Citi · Sioux Falls, SD · 1 mo ago
On-site$59k–$82k/yrFull-time
We need to produce HTML fragment with headings for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarized away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to parse the posting.
Content:
- Intro paragraph: "The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties."
That's about the role.
- Responsibilities: list after "Responsibilities". It appears as a paragraph with multiple sentences separated by no bullet points. We need to convert to
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, no invented or summarized away detail. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions.
We need to parse the posting.
Content:
- Intro paragraph: "The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties."
That's about the role.
- Responsibilities: list after "Responsibilities". It appears as a paragraph with multiple sentences separated by no bullet points. We need to convert to - for any list of duties/requirements/benefits. The responsibilities are multiple sentences; we can treat each sentence as a list item. Let's extract:
"Responsible for legal support activities related to legal operations, litigation, and discovery"
"Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines"
"Prepares reports and conducts administrative legal work; may contribute to the processing of billing"
"Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel"
"Works closely with team’s manager and Legal peers to complete tasks assigned"
"Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency."
That's responsibilities.
- Qualifications: after "Qualifications". It includes Experience, Technical Skills, Competencies, Education.
We need to decide sections: Could have "Qualifications" heading with subpoints? The instruction: use
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Qualifications as heading, and inside we can have - for list items. However we also have "Skills" maybe separate. The posting includes Technical Skills and Competencies. Could treat those as Skills section. But we also have Qualifications heading; maybe we put Experience and Education under Qualifications, and Skills separate.
Let's extract:
Experience: "4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity."
Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
Competencies:
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
Education: "Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred."
We also have "Requirements" maybe not separate; but we can combine Experience and Education under Qualifications, and Skills separate.
Now Benefits: The posting includes: "In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire."
We need to include Benefits section if real specific content. Yes we have benefits details. So we will create Benefits heading with list items.
Pay: The posting includes "Primary Location Full Time Salary Range: $58,700.00 - $81,900.00". Also mention discretionary and formulaic incentive and retention awards. That's pay info. So we can create Pay heading with that range and mention incentives.
Schedule: The posting includes "Time Type: Full time". That's schedule info. So we can create Schedule heading with "Full time". Also location maybe not needed but could be included? Not required.
We must not include sections with placeholder like "not specified". We have actual data.
We must not repeat job title as heading. So we will not have a heading for the job title.
We must not include Job ID/requisition numbers; we can drop metadata like Job Family Group, Job Family, Primary Location, etc. But we might include location in a short paragraph? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include location maybe in a short paragraph under About the role or separate? Probably we can include location as a short paragraph after About the role. But we need to preserve all substantive information; location is substantive. So we can include a
with location: "Primary Location: 5800 SOUTH CORPORATE PLACE". Also maybe time type.
But we already have Schedule section for full time. Could also include location in About the role paragraph.
We must remove boilerplate: EEO, equal opportunity, accessibility, AI notice, etc. Also remove "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", etc.
Now produce HTML fragment.
Structure:
About the role
The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties. Primary Location: 5800 SOUTH CORPORATE PLACE.
Responsibilities
- Responsible for legal support activities related to legal operations, litigation, and discovery
- Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
- Prepares reports and conducts administrative legal work; may contribute to the processing of billing
- Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel
- Works closely with team’s manager and Legal peers to complete tasks assigned
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
- Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
- Education: Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.
Skills
- Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Competencies:
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
But nested lists may be okay. However instruction: Use - for any list of duties/requirements/benefits. It didn't forbid nested lists. Could flatten.
Simplify: list each skill as separate
- . Could group but okay.
Better: separate Technical Skills and Competencies as headings? But we only allowed those specific headings; we could still include
for Skills and then inside we can have
describing categories. But we need to preserve all info. Let's flatten:
Skills
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
That preserves all.
Now Benefits:
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages: planned time off (vacation), unplanned time off (sick leave), and paid holidays
- Discretionary and formulaic incentive and retention awards (in addition to salary)
Pay:
Pay
Primary Location Full Time Salary Range: $58,700.00 - $81,900.00
Schedule:
Schedule
Time Type: Full time
We should not include duplicated lines. Ensure we didn't include boilerplate.
Check that we didn't include "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", EEO, etc.
We included location in About the role paragraph. Good.
Now output only HTML fragment.
Let's craft final.
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have Qualifications as heading, and inside we can have - for list items. However we also have "Skills" maybe separate. The posting includes Technical Skills and Competencies. Could treat those as Skills section. But we also have Qualifications heading; maybe we put Experience and Education under Qualifications, and Skills separate.
Let's extract:
Experience: "4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity."
Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
Competencies:
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
Education: "Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred."
We also have "Requirements" maybe not separate; but we can combine Experience and Education under Qualifications, and Skills separate.
Now Benefits: The posting includes: "In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire."
We need to include Benefits section if real specific content. Yes we have benefits details. So we will create Benefits heading with list items.
Pay: The posting includes "Primary Location Full Time Salary Range: $58,700.00 - $81,900.00". Also mention discretionary and formulaic incentive and retention awards. That's pay info. So we can create Pay heading with that range and mention incentives.
Schedule: The posting includes "Time Type: Full time". That's schedule info. So we can create Schedule heading with "Full time". Also location maybe not needed but could be included? Not required.
We must not include sections with placeholder like "not specified". We have actual data.
We must not repeat job title as heading. So we will not have a heading for the job title.
We must not include Job ID/requisition numbers; we can drop metadata like Job Family Group, Job Family, Primary Location, etc. But we might include location in a short paragraph? The instruction: "do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it." So we can include location maybe in a short paragraph under About the role or separate? Probably we can include location as a short paragraph after About the role. But we need to preserve all substantive information; location is substantive. So we can include a
with location: "Primary Location: 5800 SOUTH CORPORATE PLACE". Also maybe time type.
But we already have Schedule section for full time. Could also include location in About the role paragraph.
We must remove boilerplate: EEO, equal opportunity, accessibility, AI notice, etc. Also remove "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", etc.
Now produce HTML fragment.
Structure:
About the role
The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties. Primary Location: 5800 SOUTH CORPORATE PLACE.
Responsibilities
- Responsible for legal support activities related to legal operations, litigation, and discovery
- Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
- Prepares reports and conducts administrative legal work; may contribute to the processing of billing
- Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel
- Works closely with team’s manager and Legal peers to complete tasks assigned
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
- Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
- Education: Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.
Skills
- Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Competencies:
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
But nested lists may be okay. However instruction: Use - for any list of duties/requirements/benefits. It didn't forbid nested lists. Could flatten.
Simplify: list each skill as separate
- . Could group but okay.
Better: separate Technical Skills and Competencies as headings? But we only allowed those specific headings; we could still include
for Skills and then inside we can have
describing categories. But we need to preserve all info. Let's flatten:
Skills
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
That preserves all.
Now Benefits:
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages: planned time off (vacation), unplanned time off (sick leave), and paid holidays
- Discretionary and formulaic incentive and retention awards (in addition to salary)
Pay:
Pay
Primary Location Full Time Salary Range: $58,700.00 - $81,900.00
Schedule:
Schedule
Time Type: Full time
We should not include duplicated lines. Ensure we didn't include boilerplate.
Check that we didn't include "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", EEO, etc.
We included location in About the role paragraph. Good.
Now output only HTML fragment.
Let's craft final.
or drop it." So we can include location maybe in a short paragraph under About the role or separate? Probably we can include location as a short paragraph after About the role. But we need to preserve all substantive information; location is substantive. So we can include a
with location: "Primary Location: 5800 SOUTH CORPORATE PLACE". Also maybe time type. But we already have Schedule section for full time. Could also include location in About the role paragraph. We must remove boilerplate: EEO, equal opportunity, accessibility, AI notice, etc. Also remove "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", etc. Now produce HTML fragment. Structure:
About the role
The Legal Support Specialist 3 is a non-attorney leadership position responsible for serving as an operational lead and subject matter expert for the Legal Support Unit (“LSU”)’s Subpoenas Team. This individual acts as the main support system for junior and mid-level staff members in support of the accurate, timely, and compliant processing of subpoenas handled by the LSU. This role combines operational queue management, quality assurance through Manager's Control Assessment (“MCA”) reviews, and high-level escalation handling. The Lead serves as the critical bridge between staff members processing subpoenas and the Subpoenas Team manager, other points of internal escalations, in-house counsel, outside counsel, and external requesting parties. Primary Location: 5800 SOUTH CORPORATE PLACE.
Responsibilities
- Responsible for legal support activities related to legal operations, litigation, and discovery
- Executes, reviews, processes, and tracks legal documentation, executes and completes varied work requests from multiple sources that may be complex in character and have tight deadlines
- Prepares reports and conducts administrative legal work; may contribute to the processing of billing
- Maintains detailed records and creates, prepares, and processes legal documentation under direction of in-house counsel
- Works closely with team’s manager and Legal peers to complete tasks assigned
- Appropriately assesses risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup and its clients and assets by driving compliance with applicable laws, rules, and regulations, adhering to applicable policies, applying sound ethical judgment regarding personal behavior, conduct, and business practices, and escalating, managing, and reporting control issues with transparency.
Qualifications
- Experience: 4–6 years of experience in legal operations, subpoena processing, or legal service of process within a financial institution or law firm, with at least 1–2 years in a senior, lead, or supervisory capacity.
- Education: Bachelor’s degree or equivalent experience; Paralegal Certificate or Legal Operations certification is highly preferred.
Skills
- Technical Skills:
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Competencies:
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
- for any list of duties/requirements/benefits. It didn't forbid nested lists. Could flatten. Simplify: list each skill as separate
- . Could group but okay.
Better: separate Technical Skills and Competencies as headings? But we only allowed those specific headings; we could still include
for Skills and then inside we can have
describing categories. But we need to preserve all info. Let's flatten:
Skills
- Knowledge of legal services processes and legal documentation requirements.
- Strong understanding of the MCA framework or equivalent risk/control self-assessment methodologies.
- Proficiency in MS Office Suite (especially Excel for queue tracking and reporting).
- Demonstrated leadership, coaching, and team-building capabilities.
- Exceptional problem-solving skills with the ability to make sound decisions under pressure.
- Excellent written and verbal communication skills, with the ability to interface effectively with attorneys, external parties, and internal stakeholders.
- Uncompromising attention to detail and commitment to data privacy and security.
Benefits
- Medical, dental & vision coverage
- 401(k)
- Life, accident, and disability insurance
- Wellness programs
- Paid time off packages: planned time off (vacation), unplanned time off (sick leave), and paid holidays
- Discretionary and formulaic incentive and retention awards (in addition to salary)
Pay
Primary Location Full Time Salary Range: $58,700.00 - $81,900.00
Schedule:Schedule
Time Type: Full time
We should not include duplicated lines. Ensure we didn't include boilerplate. Check that we didn't include "Most Relevant Skills", "Other Relevant Skills", "Anticipated Posting Close Date", "Automated Processing and AI", EEO, etc. We included location in About the role paragraph. Good. Now output only HTML fragment. Let's craft final.