Legal Services Aide - Bilingual Preferred

About the role

The Legal Services Aide provides support for the overall function of the Immigration Legal Services (ILS) department with a primary function of assisting clients with various legal services offered by the ILS program.

Responsibilities

• Responds to inquiries about possible immigration legal services offered by the ILS program and establishes appointments appropriate to scheduling availability
• Conducts initial pre-screening interviews to collect information and copy documentation necessary to complete immigration forms
• Compile and package all necessary documents for the submission of applications
• Tracks progress of cases and follows up on requests for evidence, denials or other actions, communicating by telephone, mail, fax and/or email with the client and Immigration authorities as needed after a case is opened
• Directly assists the ILS team with tasks as directed, such as communication with clients, making appointments, maintaining files, and other assigned projects
• Performs other duties as assigned

Qualifications

• Ability to complete basic clerical functions and office operations, including typing, filing and Microsoft Office applications
• Strong organizational skills and ability to meet multiple deadlines
• Cross cultural sensitivity and knowledge with the ability and desire to work with people of other cultures
• Broad knowledge of practices, principles, and methods employed in the resettlement of refugees
• Possesses a valid driver's license; has a reliable and consistently available vehicle; and must carry automobile liability insurance at the level of $100,000/300,000/100,000
• Demonstrates commitment to the mission, values and vision of Lutheran Family Services Rocky Mountains
• Education and/or Experience: This position does not require a college degree but a High School diploma or equivalency and two or more years of related experience and/or training; or equivalent combination of education and experience. Previous immigration related experience preferred.
• Language Skills: Ability to read, analyze, and interpret professional journals, or governmental regulations. Ability to write reports, business correspondence. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Preferred: Ability to read, write and speak one or more of the languages of the clientele LFSRM serves including: Spanish.

Schedule

Part-time, 20 hours per week. Monday - Thursday, 10:00 AM to 3:00 PM.