Legal Receptionist and Concierge Specialist

About the role

Provides exceptional service within a legal office environment by greeting and assisting all visitors and answering and handling incoming telephone calls for the firm. Supports legal professionals, including law partners, attorneys, paralegals, legal administrative assistants, clients, and visitors by providing concierge-level service and value-added support.

Responsibilities

• Meet and greet all visitors, clients, and employees, providing a professional and welcoming experience while exceeding service expectations.
• Schedule meeting rooms and ensure conference rooms are properly prepared with supplies, beverages, video conferencing equipment, and other meeting requirements prior to scheduled events.
• Answer all incoming telephone calls using firm and Ricoh phone etiquette standards while maintaining professional communication.
• Participate in company-sponsored events, community service activities, and firm initiatives as requested.
• Perform clerical and administrative support activities, including:
• Preparing documents and maintaining files.
• Maintaining calendars and scheduling appointments and meetings.
• Assisting attorneys and staff with meeting deadlines and scheduling needs.
• Maintaining an organized and professional workspace through light housekeeping and office organization duties.
• Providing value-added services as approved by the Site Manager or Supervisor.
• Build and maintain professional relationships with clients, attorneys, legal staff, and firm employees.
• Develop an understanding of the firm's culture, organizational structure, key personnel, and office procedures.
• Understand and support firm expectations regarding client hospitality and visitor interactions.
• Maintain visitor and guest security procedures in accordance with firm and Ricoh policies.
• Monitor attorney and staff availability in order to appropriately route calls, manage visitors, and answer inquiries.
• Serve as a firm concierge for guests, clients, and employees by maintaining familiarity with local restaurants, hotels, transportation options, coffee shops, and other area resources.
• Order office and hospitality supplies as needed and maintain supply rooms and storage areas.
• Provide light hospitality services, including arranging coffee, water service, food orders, and refreshments.
• Aid in issuing and tracking company property, including:
• ID badges
• Cellular phones
• Company directories
• Phone and address books
• Other firm-issued resources

Qualifications

• High school diploma required.
• Three (3) years of related business experience preferred.
• Strong preference for administrative and switchboard experience, particularly within a law firm or legal environment.
• Associate degree or bachelor's degree preferred.

Skills and Abilities

• Proficiency with Microsoft Office Suite, particularly: Microsoft Word, Microsoft Excel.
• Exceptional customer service skills and strong attention to detail.
• Ability to manage multiple tasks and priorities simultaneously.
• Strong organizational and communication skills.
• Professional presence, judgment, and business etiquette.
• Ability to work with office and technical equipment.
• Strong interpersonal relationship-building skills.
• Ability to maintain confidentiality and professionalism in a legal environment.
• Excellent verbal and written communication skills.
• Strong problem-solving and customer-focused mindset.

About Us

Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers' success and guide them toward a better and more sustainable future.

Job Info

• Job Identification : 8304
• Job Category : Service Delivery
• Posting Date : 2026-08-27T13:54:50+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : Seattle, WA, United States
• Salary Range : $20.46 - $28.91
• Driving requirements : Non-driver
• Sign-on Bonus : No