Legal Patient Advocate

Job Description

The Legal Assistant is responsible for ensuring debtor payment arrangements, processing legal accounts and communications in order to support the administration and coordination of the company’s legal operations and affairs.

• Answers and handles incoming calls from debtors.
• Makes payment arrangements in order to resolve debtor accounts.
• Works assigned dispositions.
• Compiles, analyzes, and organizes information.
• Schedules court dates with appropriate parties.
• Aids in the preparation of legal suits, court forms, and other legal papers of a routine nature.
• Enters and scans court returns received through incoming mail and e-mail.
• Keeps FACS up to date by making notes on accounts.
• Prepares account dismissals for fully paid accounts.
• Follows up on all accounts in Legal workflow.
• Good communication skills and interpersonal skills.
• Professional attitude, and able to maintain composure in urgent or confrontational situations.
• Effective critical thinking, problem solving and decision-making skills.
• Detailed oriented.
• Displays strong organizational/time management skills.
• Works independently and must be multi-task oriented.
• Develops and retains professional relationship with co-workers.
• Maintains confidentiality at all times.
• Team player attitude.
• Any other duties as assigned by management.

Requirements

• Exemplifies the Mission/Vision/Core Values of RevOne Companies in all personal and professional behavior.
• Collaborates with manager to identify own learning needs and achieve goals using available resources to meet these needs/goals.
• Works in collaboration with other departmental associates when applicable to ensure the continued success of RevOne Companies.
• Escalates caller complaints to management as applicable.

Qualifications

• A high school diploma and two to six months relevant experience is preferred.
• Previous experience in a legal setting (small claims, plenary’s, bankruptcy, etc.) is preferred.
• Previous experience in customer service, sales, collections, or a related role is preferred.
• Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette is preferred.
• Prior PC and keyboard knowledge and ability to type while talking is required.
• Ability to compute basic math calculations using addition, subtraction, multiplication, division, and percentages is preferred.
• Knowledge of Windows based software is preferred.
• Knowledge of Microsoft Office software is preferred, including Word, Excel, and Outlook.
• Employee must be able to perform in a fast-paced environment and be comfortable asking people to pay their past due accounts.
• Employee must be goal-driven, competitive, and able to be a team player.
• Hand dexterity.
• Able to talk and hear.
• Able to sit for long periods of time.
• Must be organized, detail-oriented and flexible.
• Must have the ability to perform tasks and multi-task with a high level of accuracy.
• Excellent verbal communication skills.
• Knowledge of HIPAA and FDCPA, and the ability to be licensed in all states is preferred.