Legal Operations Specialist and Paralegal

Responsibilities

• Serve as an administrator for the legal operations systems used by the Office of the General Counsel, including Conga Contracts, Contracts for Salesforce (CFS), Jira, DocuSign, and other systems as needed.
• Manage user accounts, handle training and troubleshooting, and communicate substantive changes to users.
• Perform day-to-day maintenance of template documents, clause libraries, dashboards, reports, inquiries, wizards, etc.
• Project Management And System Onboarding:
• Manage onboarding of users, new departments, or subgroups to Conga for Salesforce and, as needed, rework flows for existing CFS participants.
• Identify and assemble core team members, gather requirements, reconfigure system as needed to meet users’ evolving needs, drive new user testing and training sessions.
• Work as liaison between Legal, Business Systems, and other subject matter experts and power users of the CFS system; work with stakeholders to establish phases, priorities, and scheduling of reconfiguring and implementation.
• Execute migration activities, including collection of data requirements, as well as data cleanup and preparation.
• Documentation, Training, And Support:
• Update training syllabi and conduct training sessions, using a variety of training methods to facilitate user adoption for a range of learning styles.
• Update and create user manuals and training videos.
• Oversee and respond to user support requests.
• Implement and document new policies and processes in a centralized manner to complement legal systems.
• Respond to user requests about CFS and Conga Contracts in a dedicated Slack channel and provide timely support.
• Corporate Filings:
• Draft and coordinate various Secretary of State corporate filings to ensure ITHAKA remains in good standing.

Qualifications

• Four years minimum relevant experience with Conga Contracts for Salesforce CLM.
• Excellent skills in analytical thinking, specifically the ability to identify and define problems, collect data, establish facts and develop substantial conclusions.
• Exceptional organizational skills with an excellent sense of priority, urgency, and commitment to deadlines and an ability to listen, get clarification, and respond well to questions.
• Ability to identify and resolve problems in a timely manner and analyze information skillfully with minimal supervision.
• Ability to communicate effectively with members of other units in order to support their functions as well as to assist them in supporting the Legal unit.
• Solid computer skills, including proficiency with Microsoft Office products (Word, PowerPoint and Excel) and Google Suite products (GDocs, GSheets, and Google Slides).
• Occasional travel, comprising less than 10% of the time, may be necessary, with a primary focus on visits to our Michigan and New York offices.