Legal Operations Coordinator

About the role

The Legal Operations Coordinator provides operational and case support for the Warranty Litigation team by coordinating legal correspondence, processing incoming and outgoing mail, maintaining matter records, and supporting the day-to-day workflow of warranty litigation claims and arbitration matters. This role serves as a key point of coordination for attorneys, paralegals, legal analysts, and business partners to help ensure efficient matter management, accurate recordkeeping, timely communications, and consistent legal operations across a portfolio of cases.

Responsibilities

• Receive, process, distribute, and track legal mail, pleadings, arbitration notices, service documents, subpoenas, and other litigation-related correspondence
• Maintain centralized matter files and case management systems, including matter intake, file creation, document organization, status updates, and record retention
• Care for warranty litigation claims and arbitration matters by monitoring key dates, updating case records, and facilitating communication among stakeholders
• Coordinate arbitration administration activities, including filing submissions, scheduling hearings, coordinating materials, and maintaining related documentation
• Manage service of process activities, including routing legal documents, tracking deadlines, and maintaining proof-of-service records
• Monitor departmental mailboxes and correspondence queues, ensuring timely routing and follow-up of requests, notices, and legal documentation
• Aid with discovery support activities, including document collection coordination, tracking production requests and deadlines, maintaining logs, and organizing case materials
• Prepare routine correspondence, status reports, matter summaries, tracking spreadsheets, and operational metrics to support litigation portfolio oversight
• Cook up meetings, document deliveries, electronic submissions, and other case-related logistics for attorneys and paralegals
• Support legal operations processes and continuous improvement initiatives by identifying opportunities to enhance workflow efficiency, organization, and service delivery
• Maintain confidentiality and ensure compliance with legal, regulatory, and company requirements related to records management and document handling

Qualifications

• Associate's degree (2-year) or higher; or High School Diploma/GED with 5+ years of related experience
• Experience in a professional office environment
• Experience using Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Experience managing records, documents, correspondence, or workflow processes

Benefits

Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Support for Your Growth and Giving Back