Legal Intake Representative

Location: North Richland Hills, TX (In-office) · Shifts: Various full-time and part-time shifts between 6 am–10 pm CST

About the role

At Legal Intake Professionals (LIP), we believe that every client journey begins with compassion, clarity, and exceptional service. We specialize in collaborating with law firms nationwide to provide high-touch, empathetic intake solutions. When individuals reach out to us, they are often navigating some of the most challenging and pivotal moments of their lives. Our mission is to ensure that callers feel heard, respected, and supported from their very first interaction.

Our Legal Intake Representatives serve as the crucial first point of contact for potential clients seeking legal assistance. They are the voice and face of our company's core values, managing a high volume of inbound inquiries with warmth, poise, and meticulous attention to detail. They must have the ability to handle emotional or sensitive calls with tact, professionalism, and composure. In this vital role, our Legal Intake Representatives do more than just answer calls; they actively listen, gather critical information, and pave the way for successful legal advocacy.

Responsibilities

• Act as the primary, highly professional initial point of contact for potential clients seeking legal assistance.
• Lead empathetic, thorough conversations with callers to gather necessary context, missing details, and vital background information.
• Document complex inquiries into our intake management systems quickly and accurately, maintaining high standards for spelling, grammar, and detail.
• Multi-task seamlessly between phone calls and internal systems to route inquiries to the correct department.
• Demonstrate a positive attitude and willingness to learn in a fast-paced environment.
• Consistently arrive on time and be fully prepared for scheduled shifts to ensure continuous support for clients and team members.

Requirements

• Exceptional verbal and written communication abilities including strong diction, flawless grammar, and precise spelling.
• A warm, professional tone of voice that naturally conveys empathy, active listening, and genuine care.
• Fast, accurate typing skills with a comfortable working knowledge of Microsoft Windows environment and basic office applications.
• Strong work ethic, exceptional punctuality, and a consistent record of dependable attendance.
• Must be 18 years of age.
• Bilingual fluency (especially Spanish) is highly valued to support our diverse client community.

Pay

• English: $17/hour
• Spanish: $19/hour

Training

Training is full-time for 2–3 weeks, from 8 am–5 pm or 9 am–6 pm CST.

Benefits

• Employee Stock Ownership Plan (ESOP): share in company profits and long-term financial growth.
• Comprehensive medical, dental, and vision coverage options.
• Generous paid time off (PTO).
• Competitive 401(k) plan with company matching contributions.
• Employer-provided life insurance.
• Legal assistance programs for you and your household.

Waiting period may apply.