Legal Director, Contracts

About the role

Carta is the connected platform and AI-native ecosystem for private capital, replacing fragmented tools with a single system of record. The platform brings together software, services, and legal infrastructure that founders use to manage equity, fund managers use to run administration and reporting, and legal teams use to close transactions. Trusted by 55,000 companies and 1.8M+ equity holders in 160+ countries, and 10,000 funds and SPVs representing $250B+ in assets under management.

You'll join the Carta Law Contracts team within the Contracts – North Americas function. This team manages the full lifecycle of commercial contracts for clients — from first review through to execution — serving as the direct day-to-day contact for sophisticated investment fund and asset manager clients. The team delivers high volumes of pre-M&A contract work at speed, supported by AI-backed tools. As Legal Director, you'll lead a group of client accounts and the lawyers who serve them, reporting to the Regional Managing Director, and be accountable for the quality, speed, and growth of that portfolio.

Responsibilities

• Oversight & Quality: Supervise all client accounts in your group for quality, service levels, and performance (rather than hands-on delivery); act as final decision-maker on complex escalations or performance issues beyond Managing Lawyer authority; drive holistic playbook reviews across the team; own client onboarding and conversion; liaise with Customer Success to identify blockers; uphold the culture and vision set by Carta Law and keep the team aligned; manage lawyer and client allocation across accounts, with Managing Director oversight.
• Finance: Ensure billing information in the Carta Law app is accurate; provide delivery inputs into forecasting models (e.g., productivity assumptions); keep team productivity aligned with agreed forecast assumptions; manage revenue for your accounts: convert demand to output, flag demand slowdowns or spikes to Customer Success, and approve one-off discounts and special pricing.
• Growth: Participate in sales pitches; surface frontline client insights to guide sales targeting and priorities.
• Tech & Product: Identify opportunities for tech enablement and automation across the team; contribute delivery insights to tech R&D workshops; drive adoption of new tech, ensure training is completed, and guide how the team approaches tasks.
• Client Relations: Own client onboarding and conversion for clients; liaise with and delegate responsibility to Managing Lawyers as appropriate; be responsible for the health of the clients assigned to you.
• HR & People: Manage and coach lawyers: performance reviews, development plans, expense approval, and annual leave; provide input to the Training team on onboarding and ongoing training topics; support training on playbooks and client standards; manage resourcing and hiring demand for lawyer roles; conduct end-of-probation reviews; lead interviews for lawyer-level hires; handle internal escalations on lawyer conduct and performance; monitor team utilisation, wellbeing, and morale.

Requirements

• Qualified attorney in a relevant jurisdiction with 5+ years post-qualification experience (PQE).
• Based in one of Carta's Canadian or US offices (required for in-person coaching, culture shaping, face-to-face client meetings, pitches, and escalations).
• Contracts Expertise & Knowledge: Deep knowledge of commercial contracts across all contract document product types offered.
• People Management & Coaching: Strong coaching instinct; ability to develop lawyers, balance performance across multiple teams, and build team capability.
• Commercial Awareness: Financial literacy to interpret P&L drivers, optimise efficiency, and flag commercial risks upward.
• Client & Escalation Management: Confidence to own and resolve complex client escalations independently.
• Analytical & Critical Thinking: Ability to dissect complex requests, interrogate data on team performance, and draw sound conclusions under ambiguity.
• Operational Leadership: Process discipline to hold teams accountable to quality, SLAs, and output standards.
• Problem Solving: Works on issues requiring deep knowledge of organizational objectives; establishes and assures adherence to budgets, schedules, and performance expectations.
• Leading by Example: Demonstrates Carta operating values through consistent kindness, respect, and inclusive leadership.

Pay

Carta's compensation package includes a market competitive salary, equity for all full-time roles, exceptional benefits, and, for applicable roles, commission plans. Minimum cash compensation (salary + commission if applicable) ranges by location:

• $171,300 – $214,200 in Hamilton Township, NJ and Denver, CO
• $191,500 – $239,400 in Seattle, WA
• $161,300 – $201,600 in Sandy, UT

Final offers may vary based on geography, candidate experience and expertise, and other factors.