Legal Content Manager, Volunteer Programs - Illinois Legal Aid Online (ILAO)

About the role

The Legal Content Manager, Volunteer Programs, is part of ILAO’s Content Team. Our Legal Content Managers work independently and as a team to keep the legal information on ILAO's website accurate, relevant to our diverse audiences, and easy to use. This Legal Content Manager Position Includes Producing and maintaining legal content within a team-wide content plan, leading our Legal Content Volunteer (LCV) program, staying informed about the legal issues facing lower-income families and communities in Illinois, and contributing to team projects that use technology to improve how people find and use legal information.

Responsibilities

• Content publication and maintenance (50%): Own and maintain a content portfolio in designated legal areas, exercising independent judgment while collaborating with other editors on shared content, editorial governance, and group projects; contribute to and follow collective decisions regarding content structure, style, scope, and standards; research, draft, edit, and publish legal information in assigned areas, following ILAO's content standards, style guide, and review processes; complete content projects on schedule, including legal research, drafting, structural editing, plain-language review, proofreading, and publishing; monitor changes in the law, external resources, and feedback from internal and external stakeholders, to determine content impact; collaborate with the Product and Community Engagement Teams to inform the development of effective models, interfaces, and methods for delivering legal information; assist as needed with all aspects of maintaining content in accordance with ILAO’s style guide and review processes; with the rest of the Content Team, continuously improve content quality assurance and prioritization processes; use relevant data, including Google Analytics, user feedback, and ILAO dashboards to help prioritize updates in subject areas of responsibility; supervise law students as assigned; serve on at least one designated Illinois Supreme Court Access to Justice Commission’s Forms Subcommittees advising on form design and plain language.
• Supervise Legal Content Volunteer Program (40%): Recruit, coordinate, and support the Legal Content Volunteer (LCV) program, ILAO's statewide network of legal aid and private attorney contributors and reviewers; ensure timely subject matter expert (SME) review of drafts awaiting publication and answers to questions from Content Team members; develop and coordinate pro bono projects with law firms and bar associations, matching volunteer attorneys with appropriate project needs identified in the content plan; track and report on LCV program activity using metrics and reports shared with internal and external stakeholders; ensure volunteers are supported, acknowledged, and appreciated; build relationships with others in the legal profession, especially in legal aid and access to justice.
• Other activities (10%): Participate in staff meetings and other organizational meetings; participate in organizational ARDEI activities; participate in fundraising activities, such as making thank you calls, signing letters, working in-person events, reviewing grant proposals, and contributing to grant reports as required; other activities as assigned.

Qualifications

• Law degree (J.D.) and admission to the Illinois bar required.
• Minimum of 2 years of relevant legal practice or related legal experience, such as a judicial clerkship or work in legal aid, government, or a nonprofit legal organization. Illinois experience preferred.
• Experience turning complicated legal concepts into clear, actionable resources.
• Strong writing and editing skills, with close attention to detail.
• Strong communication and interpersonal skills.
• Experience recruiting, coordinating, or managing volunteers or networks of attorneys.
• Demonstrated ability to manage assigned work to deadlines, adjust when priorities change, and keep a supervisor informed about workload and progress.
• Ability to work within established standards, processes, and decisions owned by others, including raising concerns through appropriate channels.
• Ability to work in a shared content environment where colleagues across teams may review, revise, or contribute to assigned content, while maintaining clear communication and consistent standards.
• Ability to give and receive constructive feedback, resolve editorial disagreements respectfully, and evaluate proposed changes based on legal accuracy, clarity, and user needs.
• Ability to work effectively with legal content, product, and community engagement colleagues to improve how people find, understand, and use legal information.
• Understanding of how AI and other technologies can improve access to justice and support content creation, review, maintenance, and delivery, with attention to their limitations and the need for human judgment.
• Willingness to learn new tools, test new approaches, and use feedback and results to improve workflows while maintaining legal accuracy and content quality.
• Preference given to candidates with experience serving clients or working with courts, legal aid organizations, or community partners in Illinois communities outside Cook County, particularly