Legal Billing Supervisor (Internal)

About the Role

The Legal Billing Supervisor oversees the review and entry of legal invoices for the Claims department. This includes development and management of a team of Legal Bill Analysts who complete a high-volume review of invoices, ensuring accurate billing amounts, correct claim and firm assignment, and adherence to business rules in preparation for processing.

Leadership Responsibilities

• Models and reinforces organizational values and behaviors in all leadership actions.
• Relies primarily on experience, sound judgment, and leadership skills to perform the functions of the job and achieve results in established timelines.
• Takes a proactive approach to anticipating and solving problems.
• Ensures that employees understand their level of accountability and takes appropriate action to ensure employees fully understand roles, responsibilities, and performance standards; provides ongoing feedback and support.
• Executes all responsibilities with professionalism and in accordance with the organization’s internal policies, as well as regulatory, financial, and ethical standards.

Responsibilities

• Ensures that the team’s Legal Bill Analysts provide high internal partner satisfaction and effective cost management of incoming invoices while adhering to Company policies and compliance with appropriate State and Federal regulations.
• Manages the Company’s legal billing software, including setting up new firms and users and coordinating support for complex technical matters.
• Develops a thorough understanding of the legal billing process to translate technical requirements and business needs to the information technology group and coordinate with vendors as needed.
• Manages the workflow of the team including planning, assigning, and directing work; establishes clear objectives and goals for the team and ensures timely responses and results.
• Seeks opportunities for continuous improvement to rectify billing discrepancies and achieve a consistent invoice review and fee adjustment system.
• Develops modifications to procedures for efficient and accurate processing to enhance speed, quality, and output.
• Provides effective performance feedback through employee recognition, rewards, and disciplinary action, with assistance from Human Resources and department leadership when necessary.
• Develops and maintains reporting tools relating to the performance of the Legal Billing team and billing cost averages for external legal firms; provides this information and analytical support to in-house Finance and Claims teams.
• Performs and records random reviews to verify data accuracy and validity.
• Performs special assignments and projects as assigned.

Qualifications

Education: Bachelor's degree from an accredited college or university required. Paralegal Certification preferred.

Work Experience: Minimum of five (5) years of related experience or equivalent combination of education and experience required. Prior supervisory experience preferred.

Skills

• Technical/Functional Knowledge: Knowledge of legal billing and/or workers compensation insurance claims management. Proficient in Microsoft Office Suite and able to quickly master proprietary and vended software applications. Expertise in CouncilLink by LexisNexis is strongly preferred.
• Math and Reasoning: Able to solve practical problems and deal with variables in situations with limited standardization. Interprets instructions in written, oral, diagram, graph, or schedule form. Applies concepts such as addition, subtraction, multiplication, division, fractions, percentages, ratios, and proportions to practical situations.
• Language Ability: Reads and interprets complex documents including legal bills, opinions, letters, briefs, claim notes, and data fields. Writes clear, concise reports accurately conveying technical information.
• Problem Solving & Decision Making: Displays confidence in decision-making; considers impact on customers and the organization. Exhibits sound judgment and escalates problems as needed. Collaborates to solve problems and provides input for decisions.
• Communication & Collaboration: Effective communicator with strong interpersonal and conflict resolution skills. Adapts communication style to various environments. Listens, requests clarification, and responds well to feedback. Demonstrates effective presentation and facilitation skills.
• Customer Service: Provides quality service by responding to and resolving complex situations. Promptly addresses customer needs and solicits feedback to improve procedures.