Legal Assistant

About the role

We are seeking a full-time Legal Assistant to join our team. This position will primarily be based in our Sunset Hills office, with occasional work at our Saint Charles office as needed. We are interested in full-time paralegals with experience, new paralegals who recently obtained their certification (or are working toward their certification), and anyone with a demonstrated interest in criminal law, with or without experience.

Prior law firm experience is helpful but not required. Experience in customer service, sales, or administrative support is especially helpful. A Paralegal Certificate is NOT required, but a passion for criminal defense and helping people IS.

Benefits

• Technology allowance
• Paid time off (PTO)
• Paid holidays
• Occasional work from home
• Health insurance
• Disability insurance
• Retailer plan with employer match

Responsibilities

• Oversee client onboarding to ensure a smooth and positive experience from initial contact to case initiation.
• Receiving and responding to telephone calls, e-mail messages, text messages, online form submissions, and chatbot engagements
• Managing and utilizing the firm's systems (including LeadDocket, Clio, and other legal software)
• Manage client data entry and document processing with precision and attention to detail.
• Draft client correspondence and create informative materials to keep clients updated on their case progress.
• Court filings and related documentation, liaising with courts and prosecutors’ offices when necessary.
• Maintain accurate and organized client files to facilitate smooth case management.
• Respond promptly to client inquiries, providing updates and addressing concerns regarding case status.
• Collaborate with team members to streamline internal processes and enhance overall client satisfaction.
• Participate in team meetings and contribute to continuous improvement initiatives.
• Perform other administrative duties as needed to support the firm’s objectives.

Qualifications

• A genuine passion for criminal defense and assisting individuals in need.
• Proficiency in written and spoken English.
• Strong organizational skills with a keen eye for detail.
• Excellent communication skills and a collaborative approach to teamwork.
• Ability to manage multiple tasks efficiently and follow up on pending matters.
• Professional demeanor and excellent interpersonal skills.
• Proficiency in technology and familiarity with Microsoft Office Systems.
• Familiarity with legal terminology and processes, especially in criminal law, is a plus.

Compensation

$22 - $30/hour

About Rose Legal Services, LLC

Rose Legal Services LLC, based in St. Louis, MO, is a thriving criminal defense and DWI law firm. Our team focuses solely on representing individuals facing charges, arrests, or investigations. We also handle related civil litigation like expungements, driver’s license cases, and orders of protection. Our primary goal is securing the best outcomes for clients while ensuring an exceptional client experience. Above all, we believe in SECOND CHANCES. Our hiring decisions are based on our CORE VALUES:

• Uncompromising Integrity: Genuine integrity in every action, no Saul Goodman aspirations.
• Care: Deep concern for clients, their legal matters, our team, and office policies
• Teamwork: Prioritizing client and firm interests over personal agendas
• Growth Mindset: Continuous improvement, education, and adaptation to new technology
• Relentless Focus on the Client Experience: We want clients to have an outstanding experience working with us

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