Legal Assistant

About the role

Farah & Farah is committed to being the premier personal injury law firm, guiding clients through the complex legal system to deliver justice. The Pre-Suit Legal Assistant is an essential member of the Pre-Litigation team, providing critical support to case managers and attorneys in managing personal injury cases from intake through demand and resolution. This role requires a high level of organization, attention to detail, and excellent communication skills to ensure efficient case handling and a positive client experience.

Responsibilities

• Assist case managers and attorneys in gathering and organizing case-related documents, including medical records, police reports, and witness statements.
• Maintain accurate and up-to-date case files, both physical and electronic.
• Prepare correspondence, pleadings, and other legal documents as directed by case managers and attorneys.
• Track deadlines and ensure timely completion of tasks.
• Communicate with clients to provide updates and gather necessary documentation via phone calls, emails, and in-person meetings.
• Answer client inquiries and provide updates on case status.
• Schedule appointments and coordinate communication between clients and case managers/attorneys.
• Maintain a positive and empathetic rapport with clients.
• Request, review, and summarize medical records and bills.
• Coordinate with medical providers to obtain additional information or clarification as needed.
• Track medical treatment progress and update case managers/attorneys on any changes.
• Facilitate the meeting of deadlines by managing multiple schedules and providing timely reminders.
• Attend onsite meetings with clients, case managers, or attorneys.
• Open new case files and input data into case management software.
• Manage onsite files.
• Maintain calendars, scheduling, and coordinating meetings.
• Handle incoming and outgoing mail, deliveries, and faxes.
• Answer phone calls, take messages, and redirect calls as appropriate.
• Maintain and update contact information databases.
• Handle communication with clients, field associates, and vendors by phone, email, and onsite.
• Ensure compliance with all company policies, procedures, and expectations.
• Type and file legal documents and correspondence.
• Provide general administrative support to the pre-litigation team.

Requirements

• High school diploma or equivalent; associate or bachelor's degree in a related field preferred.
• Experience as a legal assistant or in a similar role, preferably in personal injury law.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Excellent organizational, time management, and communication skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Strong attention to detail and accuracy.
• Professional demeanor and positive attitude.
• Bilingual (Spanish) is a plus.

Physical Demands and Work Environment

• This role is an in-office, onsite position located at a Farah and Farah office.
• Ability to sit for extended periods.
• Ability to stand and walk for moderate periods to retrieve and deliver documents.
• Manual dexterity for computer work, document handling, and phone use.
• Clear vision and hearing for communication and document review.
• Occasional light lifting (up to 20 pounds).

Key Performance Indicators

• Document Accuracy and Filing Compliance
• Deadline Adherence
• Case Preparation Efficiency
• Communication Response Time
• Client Satisfaction

Benefits

• 401(k) with matching contributions
• Comprehensive health, dental, and vision insurance
• Life insurance and short-term disability coverage
• Paid time off and an employee assistance program
• Health savings account
• Referral program

Schedule

• Full-time, 8-hour shifts Monday to Friday
• Onsite in a professional office setting