Legal Account Rep (Onsite) - Indianapolis
About the role
The Legal Account Representative is responsible for engaging with consumers to resolve outstanding balances through clear communication, real-time documentation, and accurate data entry. They handle dispute resolutions, educate the consumer on their current situation, and try to resolve the debt balance. They coordinate payment arrangements, communicate with internal team for items to be processed through the court system, take notes while on the phone, update account statuses, dispositions, and payment arrangements, and research accounts as necessary—such as EOBs, insurance, and previous activity.
Responsibilities
- Receive inbound calls and perform outbound calls to consumers
- Handle dispute resolutions
- Educate the consumer on their current situation and try to resolve the debt balance
- Cook up payment arrangements
- Communicate with internal team for items to be processed through the court system
- Take notes while on the phone
- Update account statuses, dispositions, and payment arrangements
- Research accounts as necessary—such as EOBs, insurance, and previous activity
Requirements
- HS Diploma or GED
- Proficiency in Microsoft Office
- Familiarity with FACS or Odyssey software systems
- Experience in Collections background
- Experience with Small Claims
- Experience and familiarity with the Fair Debt Collection Practices Act (FDCPA)
Qualifications
- Must be legally authorized to work in the United States without sponsorship
Skills
- Clear communication
- Real-time documentation
- Accurate data entry
- Dispute resolution
- Account education
- Payment arrangement coordination
- Internal communication
- Note-taking
- Account status updating
- Account research
Benefits
- Comprehensive paid training
- Medical, dental, and vision insurance
- HSA and FSA available
- 401(k) with company match
- Paid Wellness Time and Holidays
- Employer paid life insurance and long-term disability
- Internal growth opportunities
Pay
$18 per hour base + Monthly Bonus potential
Schedule
8am-4:30pm
Company Information
Meduit is a national leader in healthcare revenue cycle management, supporting hospitals and physician practices in 48 states. We focus on optimizing payments, allowing clients to focus on patient care, and pride ourselves on our core values: Integrity, Teamwork, Continuous Improvement, Client-Focused, and Results-Oriented. Learn more at www.meduitrcm.com.
Equal Opportunity Employer
We do not discriminate based on any protected class and welcome applicants from all backgrounds, consistent with applicable laws.