Lee Wrangler Outlet - PT Sales Lead

Kontoor Brands is a portfolio of three of the world’s most iconic lifestyle, outdoor and workwear brands: Wrangler®, Lee® and Helly Hansen®. Kontoor is a purpose-led organization focused on leveraging its global platform, strategic sourcing model and best-in-class supply chain to drive brand growth and deliver long-term value for its stakeholders.

About the role

The Part Time Sales Lead is an entry-level leadership role responsible for opening and closing the store, supporting sales performance, delivering exceptional customer experiences, and executing day-to-day store operations. This Sales Lead supports the Store Manager by following customer engagement strategies and maintaining merchandising standards that support a positive customer experience.

Responsibilities

• Brand Experience/Customer Service
  • Ensure excellence in customer service in the store by upholding high retail standards to ensure an in-store experience that aligns with company standards.
  • Initiate conversations with all customers, building a relationship to learn interests and identify products to suggest.
  • Assist customers in the fitting room.
  • Recommend products that align with customer needs and preferences through suggestive selling and encourage purchases.
  • Build brand loyalty by promoting the rewards program and achieve weekly loyalty sign-up goals.
  • Learn about new products and trends to better engage customers.
  • Consistently achieve personal sales targets and contribute to overall store performance.
  • Provide information and advice on product performance, features, and specifications.
• Visual, Operation, and Safety
  • Maintain visual merchandising standards and ensure the sales floor is clean, organized, and well-stocked.
  • Assist in daily store operations, including opening and closing, freight processing, accurately processing transactions, handling cash, and maintaining point-of-sale integrity.
  • Follow company and store policies, procedures, and operational guidelines; communicate concerns to store leadership.
  • Assign tasks to team members as directed to support operational needs.
  • React quickly to all customer and/or employee injuries and report them immediately to the Manager on Duty.
  • Participate in Loss Prevention Audits, understand and comply with company loss prevention policies to minimize store shrink.
• Leadership
  • Act as Manager on Duty in the absence of other members of the leadership team.
  • Regularly communicate any employee concerns directly to the Store Manager.
  • Assist with onboarding and training new team members in sales behaviors, customer service expectations, and store procedures.
  • Address customer concerns professionally and in accordance with company guidelines.
• Position Competencies
  • Bold Accountability: Demonstrate accountability and follow through on assigned responsibilities.
  • Customer Centric Innovation: Passion for the brand and knowledge of the customer and products.
  • Empowered Collaboration: Promote an environment that encourages feedback, belonging, participation, creativity, and learning by communicating best practices and ideas.
  • Global Agility: Willingness to make changes as suggested by manager on duty to meet store goals and create a positive work environment.
  • Strategic Foresight: Take initiative to work ahead, seeking guidance when appropriate.
  • Purposeful Integrity: Respect the background, experience, and unique differences of others, upholding the integrity and values of Kontoor Brands.
  • Urgency for Impact: Act quickly to support sales, loyalty enrollment, and service goals.

Requirements

• Must be 18 years of age or older.
• Retail or customer-facing experience preferred but not required.
• Arrive on time for scheduled shifts and work a flexible schedule to meet the needs of the business.
• This role requires a minimum availability of 30 hours per week including one weekend day and rotating holidays; additional availability is a plus.

Essential Functions

• Ability to communicate clearly and respectfully with customers and team members.
• Operate office equipment and technology (e.g., cash register, computers, phones, scanners).
• Stand and move throughout the store during scheduled shifts.
• Walk and move to assist customers, retrieve merchandise, and recover the store.
• Lifting and carrying: ability to maneuver and/or lift 25 lbs. regularly, and up to 50 lbs. occasionally.
• Ability to push/pull full racks of merchandise for restocking the store.
• Ability to reach, stretch, bend, stoop, and crouch to retrieve items from shelves, restock, and maintain store cleanliness.
• Manual labor is required occasionally to assemble displays and/or rearrange the store layout.
• Vision to accurately read labels, assist customers, and perform tasks that require attention to detail.
• Ability to use fine manipulation and grasp with hands to sort and organize clothing (e.g., place on hangers, folding, organize in color/size order).

Pay

Pay Range for this position is: $14-$17.75 per hour.

Benefits

• 401(k) with company match
• Employee assistance program
• Employee discounts
• Flexible schedule
• Annual merit increase or bonus based on performance
• Four weeks of Paid Parental Leave to eligible employees who are new parents
• Flexible Fridays
• Tuition Reimbursement

Kontoor Brands supports employees with a competitive benefits program that provides choice and flexibility to meet individual and family needs—now and in the future. Benefits include resources to support physical, emotional, social, and financial wellbeing, plus apparel discounts.