Leave of Absence Consultant

About the role

The Leave of Absence Consultant (Analyst, Hire to Retire Ops) in T-Mobile's Magenta Service Center is responsible for executing critical HR operational and administrative processes throughout the employee lifecycle. This role ensures accurate and timely handling of employee and manager inquiries, transaction processing, and program administration to support business needs.

Responsibilities

• Performs HR operational processes and transactions within the Leave of Absence and Accommodations function, including leave eligibility determinations, medical documentation review, and coordination of the ADA interactive process.
• Applies policy knowledge and judgment to deliver accurate, timely, and compliant outcomes.
• Researches and evaluates situations of moderate complexity within the assigned function, interpreting applicable policies, regulations, and guidelines to reach sound conclusions, with guidance available for novel or particularly sensitive matters.
• Reviews and analyzes operational data, program information, and audit results to identify discrepancies, monitor compliance, and recognize patterns or emerging issues, using findings to support resolution and inform team practices.
• Works collaboratively with internal partners such as Legal, Accounting, and HR Centers of Excellence to research and resolve issues, coordinate on cross-functional processes, and actively contribute to team or departmental projects that support HR service delivery.
• Identifies opportunities to improve workflows, documentation, and standard operating procedures within the assigned function, and supports the implementation of process changes that enhance efficiency, accuracy, and the overall employee experience.

Requirements

• Required Education and Work Experience: Bachelor's Degree OR combination of education and experience deemed equivalent2-4 years related experience within an HR, shared services, or operational setting.
• Preferred Work Experience: Experience administering leave of absence (FMLA, state leave, military leave) and/or ADA/disability accommodation case management.

Qualifications

• HR Operations & Systems: Knowledge of HR processes and systems such as Workday, ADP Vantage, Kronos, or case management.
• Data Analysis: Proficiency in analyzing data to identify trends, resolve discrepancies, and support data-driven decisions across HR functions.
• Problem Solving: Strong critical thinking and problem-solving skills to identify issues, assess root causes, and implement effective solutions within the HR lifecycle.
• Communication: Excellent verbal and written communication skills to interact effectively with employees, managers, and cross-functional partners at all levels.
• Microsoft Excel: Proficiency in Excel including formulas, pivot tables, and data analysis tools for reporting and operational support.
• Customer Focus: Demonstrates a strong commitment to understanding and meeting the needs of internal customers by providing responsive, high-quality HR service.
• Attention to Detail: High level of attention to detail to ensure accuracy in transactions, documentation, and compliance activities.
• Compliance and Accountability: Consistently adheres to HR policies, employment laws, and regulatory requirements while taking ownership for accuracy and outcomes.
• Collaboration: Ability to work effectively with cross-functional teams including Legal, Accounting, and HR Centers of Excellence to achieve shared goals.
• Adaptability: Capability to adapt to changing priorities, business needs, and technology in a dynamic HR service delivery environment.
• Process Improvement: Experience identifying and implementing process improvements to enhance efficiency, accuracy, and the employee experience.
• Work Independently: Demonstrates the ability to manage time, prioritize tasks, and make decisions with minimal supervision while delivering quality results.
• Growth Mindset: Embraces challenges, seeks learning opportunities, and adapts to change with a focus on continuous improvement and professional development.
• Emotional Intelligence: Applies emotional intelligence in interactions with employees and managers, particularly when handling sensitive or complex HR matters.

Skills

• LEAN Principles: Understanding and applying LEAN or process improvement principles to drive efficiency and eliminate waste in HR operations.
• Absence Management: Knowledge of leave of absence programs, eligibility rules, and case management processes, including FMLA and state leave equivalents.
• Disability Law: Familiarity with disability and leave-related employment law, including the ADA/ADAAA and applicable state equivalents.
• Leave Administration: Experience administering leave of absence cases in accordance with regulations and company policies, from intake through return-to-work, including tracking, documentation, and stakeholder communication.

Benefits

T-Mobile offers a comprehensive benefits package that includes medical, dental, and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off, up to 12 paid holidays, paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

Pay

Base Compensation Range: $63,800 - $86,300
Total Target Cash Earnings Opportunity: $64,460 - $116,160

Schedule

This role requires working on site 3 days a week at our Overland Park, KS office. It is not available for remote opportunity.

Benefits

To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Equal Opportunity Employer

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent Development

We believe talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.