Leave and Accommodation Specialist - Hybrid

About the role

This position is responsible for processing correspondence related to requests for leave, and the creation of written correspondence that conforms to our client’s documentation and quality assurance standards. This position is a full-time, non-exempt role and the ideal candidate will work from Monday to Friday, 7:00AM-3:30PM PST. Telecommuting/Remote work is offered for this role, but the candidate MUST have the flexibility to work from our Orange, CA corporate office, when needed.

Responsibilities

• Responding to requests for leave.
• Providing exceptional customer service by exhibiting a high sense of urgency, exceptional follow up and follow through and positive communications, both verbally and in writing.
• Ensuring the accuracy, completeness, and conformance to the workflow process before moving case to the next level.
• Demonstrating attention to details as well as thoroughly reviewing documentation through WorkCare’s case management system.
• Identifying issues and concerns as they arise and bringing them forward to the supervisor to develop a plan for resolution.
• Writing letters and other business-related documents:
  • Reads source documents and creates letters based on leave information and recommendation.
  • Composes correspondence in a clear and concise manner.
  • Fully reviews all aspects of leave requests and makes recommendations that are consistent with the client’s policies and procedures.
• Performs additional duties and assumes additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications

• High school degree required
• Bachelor’s degree preferred
• Some college course work preferred
• 2 years’ experience working with federal and state leave of absence administration preferred
• Family Medical Leave Act (FMLA) knowledge a plus
• Bilingual (Spanish speaking) preferred

Skills and Competencies

• Proven ability to maintain privacy and confidentiality
• Critical thinking skills a must
• Make independent decisions in accordance with company policies and procedures; and take initiative on various issues that may arise
• Ability to effectively communicate, verbally and in writing, at all levels of the organization