Leave Administrator

About the role

CoAd is seeking a knowledgeable Leave Administrator to serve as our clients' trusted resource for FMLA, state disability, and group LTD/STD plan administration. You'll combine deep expertise in leave laws across all 50 states with excellent client service to ensure seamless, compliant leave management. CoAd helps businesses navigate the complexities of workforce management through a combination of technology, expertise, and human support. Serving more than 17,000 clients nationwide, CoAd delivers payroll, HR, benefits administration, compliance support, workforce technology, and PEO services that help organizations simplify operations, support their employees, and drive growth. Built on the belief that workforce solutions should be integrated, intuitive, and people-centered, CoAd empowers employers to manage their workforce with greater confidence while adapting to the evolving needs of today’s workplace.

Responsibilities

• Provide clients and their worksite employees administrative and consultative services for FMLA, State-specific leaves (e.g. CFRA), State Disability and/or group LTD/STD plans
• Apply HR best practices in compliance with federal, state and/or local laws regarding Family and Medical Leave, ADA, state disability and group STD/LTD plans
• Determine eligibility, the applicable type of leave and status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
• Determine and generate appropriate communications to comply with FMLA regulations state disability and group STD/LTD plans
• Review FMLA documentation for accuracy and completeness
• Support clients and their worksite employees, primarily via phone and email
• Process new leaves and all daily follow-ups assigned
• Communicate clearly and concisely with callers while educating them on leave concepts and necessary next steps
• Resolve and respond to LOA inquiries received via telephone calls and e-mail in accordance with current standards and protocols
• Collaborate with third party administrators, vendors, Legal, Clients, and HR Services as needed
• Keep complete records of all LOA requests and maintain tracking and analysis of data
• Demonstrate respect, sensitivity and understanding for the caller’s circumstance while maintaining professionalism at all times
• Prioritize and organize daily responsibilities in order to meet all deadlines
• Provide innovative ideas that can support the ongoing growth of the Leave Department
• Maintain and protect personal health information; maintain a high level of confidentiality and abide by HIPAA rules and regulations
• Process all LOA requests in accordance with the Disability Management protocols and Federal and State regulations, production of wage reports for Vendor and also assist in collecting/providing any state required forms and mailings
• Provide support to the team in times of high volumes, staffing shortage, etc.
• Ability to establish rapport with all levels of employees and must have the ability to work in a fast pace environment

Requirements

Bachelor's Degree or equivalent experience

3-5 years’ experience in administering FML/State disability and other various leave of absences

Case management system experience

Excellent interpersonal, verbal, and written communication skills

Must exercise diplomacy, discretion, sound judgment, and flexibility in varying situations, and must maintain confidentiality

Ability to work in a fast-paced environment

Excellent organization and time management skills required

Ability to independently plan, organize, prioritize, schedule, coordinate, and make decisions relating to assigned tasks and responsibilities