Leave Administration Manager

Leave Administration & Operations

• Administer and oversee all U.S. leave of absence programs, including FMLA, CFRA, short-term and long-term disability, parental leave, family leave, Workers' Compensation, and other statutory or firm-sponsored leaves.
• Manage leave cases end-to-end in partnership with the Sr. Wellbeing & Benefits Specialist.
• Advise employees, managers, and HR partners on leave entitlements, policies, benefit coordination, and procedures.
• Monitor leave balances and ensure timely, accurate communication.
• Act as an escalation point for complex, sensitive, or high-risk leave cases.

Systems, Vendors & Tools

• Partner with the Sr. Benefits & Wellbeing Manager to oversee the firm's relationship with Unum Total Leave and external benefits brokers.
• Coordinate state and federal leave programs with firm policies.
• Maintain accurate leave tracking and documentation across Workday, Monday.com, and Unum Total Leave.
• Serve as a primary resource for HR teams on leave systems and processes.
• Liaise with the firm's Workers' Compensation carrier regarding escalated claims.

Mentorship & Collaboration

• Provide day-to-day mentorship, guidance, and technical coaching to the Sr. Wellbeing & Benefits Specialist.
• Promote knowledge sharing, cross-training, and consistent application of leave practices across the Benefits Team.
• Collaborate with HR colleagues, Payroll, Legal, and firm leadership to support compliant and employee-centric leave administration.

Compliance, Policy & Risk Management

• In collaboration with the Sr. Benefits & Wellbeing Manager and the Directors of HR and Employee Relations, ensure compliance with FMLA, CFRA, ADA, and other federal, state, and local leave laws.
• Review and recommend updates to HR leave policies and procedures.
• Support the resolution of complex compliance issues, with a focus on risk mitigation and employee experience.

Process Evaluation & Strategic Support

• Collaborate with the Sr. Benefits and Wellbeing Manager to evaluate and enhance leave administration processes, workflows, tools, and controls.
• Assess the effectiveness of existing systems and vendor solutions, including integration between Workday, Monday.com, and Unum Total Leave.
• Support vendor evaluations, RFPs, and implementation efforts, including requirements gathering, process mapping, testing, and change management.
• Develop SOPs, maintain process documentation, and governance practices, and provide leave data and metrics for reporting.

Continuous Improvement

• Stay current on legislative changes and industry best practices, with particular focus on California.
• Proactively leverage technology and data to improve service delivery, compliance, and operational efficiency.
• Participate in regular status meetings with benefits leadership and vendors.