Leave Administration Analyst

Your Responsibilities Do you enjoy administering leaves? Would you enjoy working with various clients that vary in size and industry? Do you enjoy being in a collaborative, professional environment? Then we have the position for you! Lockton is a global professional services firm with over 10,000 Associates who advise clients on protecting their people, property and reputations. Lockton has grown to become the world's largest privately held, independent insurance broker by helping clients achieve their business objectives. For fifteen consecutive years, Business Insurance magazine has recognized Lockton as a "Best Place to Work in Insurance." Lockton is known throughout the insurance industry as an entrepreneurial, progressive and successful insurance broker. As a result of continued individual and group accomplishments, Lockton has a record of steady and substantial growth. If you are a committed professional with a passion for delivering unparalleled service, Lockton is interested in hearing from you. Due to our success and increased business opportunities, we are looking for a Leave Administration Analyst to provide excellent customer service to employees with regards to all aspects of regarding all types of employee leaves of absence for multiple clients, including FMLA, ADA, State leaves, Unpaid company leaves, USERRA, as well as being a liaison between the client and their STD/LTD vendor. The ideal candidate will demonstrate a high level of professionalism; possess the ability to work well in a fast-paced environment, have the flexibility to easily adapt to changing priorities and want to engage in new opportunities to learn. The ideal candidate will demonstrate a high level of professionalism, possess the ability to work well in a fast-paced environment, the flexibility to easily adapt to changing priorities and desire to engage in new opportunities to learn. Essential Job Duties And Responsibilities Process incoming calls, emails and system notifications regarding leaves of absence, while providing prompt accurate serviceResponsible for utilizing the tools provided to maintain compliance with federal, state, local and union specific leave policiesCoach employees, managers and HR professionals on the appropriate web based processes, legal requirements and policy regarding leavesProvide employees/managers with information and assistance regarding potential leavesProduce and track all required documentationAssess, adjudicate, and track all FMLA claims and available timeCoordinate leaves with Short Term Disability Vendor and Workers’ Compensation Claims Teams to properly administer concurrent leavesUpdate employee records in the HR/Payroll system as appropriateEscalate issues to the proper management resource as appropriateMaintain established performance goals and help ensure the organization is meeting performance targets and complying with service level agreementsProvide critical thinking regarding absence management processes. Identify trends and make recommendations for continuous process improvements to management Qualifications Bachelor’s Degree is requiredTwo or more years of professional experience in absence management is preferred; Customer Service experience is preferredKnowledge of FMLA regulations and requirements and ADA is highly desiredHands on experience with HR/Payroll systems is desired, along with experience using email and Microsoft Office suiteMust have a strong disposition toward customer service and proven aptitude for computer based leave transaction processingLegal right to work in the United States