Leasing Specialist - Harrisonburg, VA

Summary/Objective

The Leasing Specialist reports to the Marketing Manager and will perform the duties described below in a competent, professional, and timely manner in accordance with Federal Fair Housing Laws.

Essential Functions

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• To promptly answer phones.
• Schedule tours and show apartments.
• Follow-up with all prospects following and approved procedure.
• Generate computer leases and complete all lease procedures.
• Consistently acquire a 33% show to lease ratio.
• Consistently acquire a 62% telephone performance.
• Consistently acquire a 50% phone to tour conversion.
• Contribute marketing ideas and strategies to renting apartments including the production of ads and fliers.
• Check and respond to office email.
• Notify current residents of an upcoming tour.
• Working the weekend rotation at least twice per month.

Resident Relations

• Refer all resident questions and problems to the appropriate Marketing Manager or Property Manager.
• To assist with and attend resident leasing events as required, to include sporting events and housing fairs.
• Maintain a sense of responsibility to MSC as well as to the residents.

Office Obligations

• Process applications, leases, and contact sheets in a timely manner.
• Filing as needed.
• Front desk (i.e. answer phones, greet and direct incoming traffic, etc.).
• Perform other tasks as may be assigned.
• Track tours & document in show-to-lease spreadsheet.
• Able to write and submit the Monday leasing report in the absence of the Marketing Manager.
• Able to work in concert with the Marketing Manager to assist in the planning and execution of social media strategy and the resident programming calendar.

Success Factors

• Percentage of shows to leases is at least 33%.
• Rent Dynamics Telephone Performance Analysis is at least 62% and a phone to tour conversion rate of 50%.
• Leasing packets, from qualified applicants are accurate and the checklist is complete.

Position Type and Expected Hours of Work

This is a full-time position; hours of operation are Monday through Friday 9:00 a.m.-6:00 p.m., with two Saturdays required per month required, 10:00 a.m. - 4:00 p.m. (with offset off days during the week).

Attendance at some resident and marketing events required as needed, and these may occur outside of standard hours.

Required Education And Experience

• A high school diploma or equivalent.
• Previous experience in leasing/sales/customer service a plus.

Preferred Education And Experience

• A college degree preferred but not required.