Leasing Specialist

About the Role

A Leasing Specialist focuses efforts on attracting qualified residents to the community, interacting with incoming prospects and matching their needs to the perfect home. Duties also include exceeding expectations of current residents while supporting property needs. Leasing Specialists are critical to building communities, with every day presenting an opportunity to turn prospects into loyal residents.

Responsibilities

• Recruit prospective residents and facilitate rental transactions
• Provide community tours, show available homes, highlight amenities, and lease homes
• Complete lead detail reports, customer information cards, and market surveys
• Qualify applicants using Rental Qualifying Criteria and obtain required information to process applications
• Facilitate move-ins by securing all necessary documents (e.g., lease agreement, addendums, proper documentation) and ensure home is ready by agreed date using the Leasing Specialist Checklist
• Educate new residents on community-specific rules and/or policies, HOA guidelines, and how to use their new home
• Follow up on prospects unable to close (via phone calls, thank you notes, and emails); attempt to close sale again or refer to a sister property
• Monitor expiring lease agreements and renewals, and work towards renewal
• Write and distribute tenant notices, promotional flyers, and community event information
• Assist and respond by listening and visiting with residents (residents and/or homeowners) to ascertain requests, comments, and complaints; resolve when able or refer to property manager
• Complete paperwork for homeowner/tenant complaints and property incident reports as needed
• Help enforce community policies and HOA guidelines
• Assist in placing, removing, and updating all banners, balloons, bandit signs, and flags around the property and other locations where outward marketing is performed
• Create marketing strategies including lease specials and/or pricing modifications based on market surveys to stay competitive

Qualifications

• High School Diploma or equivalent required; some college preferred
• At least one year of sales, retail, or leasing experience is a plus
• Property Management Software (PMS) experience is a plus

Essential Functions

• Report to the Office/Community daily to adhere to schedule that includes weekends and holidays
• Ability to access, input, and retrieve information from a computer and/or electronic device
• Ability to sit or stand for long periods of time
• Ability to move around work environment including stairs and construction sites
• Lift or move items up to 25 pounds