Leasing Specialist

Thies & Talle Management Inc., a leading property management company with over forty years of experience in the multi-housing industry, is seeking a Full-time Leasing Specialist for our apartment communities located in Elk River, Albertville, Zimmerman, and Delano, MN.

About the role

Shows and leases apartments or townhomes to prospective tenants. Assists with other office-related duties to contribute to the property’s overall performance.

Responsibilities

• Interviews prospective residents and records information to ascertain needs and qualifications.
• Accompanies prospects to model or available units and discusses size and layout of rooms, available facilities (e.g., swimming pool, saunas), location of area amenities, services available, and terms of lease.
• Follows up with prospects through thank-you notes, phone calls, etc.
• Ensures compliance and adherence to Fair Housing laws.
• Refers prospects to other Thies & Talle properties as appropriate.
• Enters prospect and applicant information into property management software; uses system reports to monitor closing ratios and upselling opportunities.
• Completes lease forms or agreements and collects rent deposits.
• Collects monthly rents.
• Receives service requests.
• Maintains emergency telephone numbers.
• Prevents solicitors from contacting residents on the property.
• Schedules move-ins and move-outs.
• Maintains an up-to-date resident file on every unit.
• Monitors leasing process and attends employment training when required.
• Provides administrative and support assistance as needed by the site office and Property Manager.
• Acts as a liaison between residents and community services.
• Prepares and distributes notices and newsletters.
• Assists residents and applicants with paperwork.
• Notifies residents of important events.
• Assists with resident functions.
• Files documentation in resident files.

Requirements

• Experience promptly responding to customer needs.
• Knowledge of computers and office equipment.
• Excellent verbal and written communication skills.
• Experience in sales and working with people from diverse religious, cultural, and economic backgrounds is desirable.
• Ability to read, analyze, and complete documentation required by city, county, state, or federal agencies.
• Ability to add, subtract, multiply, and divide in all units of measure; calculate discounts, interest, commissions, and percentages.
• Accounting and/or bookkeeping skills are a plus.
• Ability to assess situations based on available data and make timely, appropriate decisions.
• Self-motivation and ability to work independently.
• Strong time management and prioritization skills.
• Ability to maintain confidentiality.
• Contributes to building a positive team spirit.
• Regular attendance, reliability, and punctuality are required to meet with applicants, residents, and vendors during office hours.

Working Conditions

• Contact with applicants and residents from diverse cultural and economic backgrounds, including persons with special needs.
• Occasional work in outside weather conditions.
• Moderate noise level in the work environment.
• May handle difficult and emotional situations.

Physical Demands

• Regularly required to stand, walk, sit, stoop, kneel, crouch, crawl, and climb stairs.
• Occasionally required to reach with hands and arms, climb or balance.
• Must regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, and depth perception.

Equipment Used

• Computer, typewriter, copy machine, phone, answering service, pager, and other general office equipment.