Leasing Specialist

The NRP Group is a full-service multifamily developer, general contractor, and property manager with assets and operations reaching an expanding range of markets nationwide. Since its founding in 1994, NRP has been dedicated to building quality homes for residents, regardless of income.

About the role

This position offers a salary range from $17 per hour and up, dependent on experience, with potential for bonuses.

Responsibilities

• Conduct all leasing activities at the property, including responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins.
• Perform telephone market surveys and physical shops of competitors.
• Recommend strategies and programs for on-site marketing activity.
• Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention.
• Initiate sales outreach plans including new development, community management, internal and external communication, and support.
• Recommend programs and strategies to increase qualified traffic and closing ratios.
• Maintain passing e-shop, phone shop, and physical shop scores.
• Maintain closing ratios in line with NRP policies and procedures.
• Maintain a working knowledge of the LIHTC program and help ensure file compliance.
• Adhere to all NRP prospect and resident follow-up procedures, including sales, service, request, and random follow-up.
• Inspect apartments with new residents at move-in and complete all necessary paperwork.
• Support Community Assistant with tracking renewals, lease expirations, and notices to vacate.
• Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees.
• Keep files, desk, and leasing area organized.
• Comply with all Fair Housing regulations, Tax Compliance regulations, and other laws as they relate to property-specific guidelines and occupancy standards.
• Inspect market-ready units and models each morning; ensure models/mini-models are stocked with refreshments, lights on, and show-ready.
• Occasionally assist at other properties and run errands to support the property as necessary.
• Assist in planning resident functions.
• Walk the property for curb appeal and overall property appearance.
• Assist with monitoring and directing service operations to ensure service requests are completed within 24 hours and curb appeal standards are met.
• Provide excellent customer service and display a courteous and professional attitude toward all customers.
• Maintain availability for resident functions, community-affiliated events, and weekends.
• Perform other duties as required.

Requirements

• High school diploma or equivalent; college preferred.
• 1-year customer service or sales experience (or relevant education).
• Strong computer skills and proficiency in Microsoft Office; Yardi experience preferred.
• Valid Driver’s License and reliable transportation.

Benefits

• Commission and bonus opportunities.
• Paid vacation and sick leave.
• 11 paid holidays.
• Paid maternity & parental bonding leave.
• Short & long-term disability.
• Medical, dental, vision, and life insurance.
• 401(k) match.
• Training, certification, & growth opportunities.
• Employee referral & recognition programs.