Leasing Specialist

Reports to: Community Manager | Status: Non-Exempt

About the role

The Leasing Specialist plays a key role in driving occupancy and creating a strong resident experience. This role is responsible for managing the full leasing cycle—from first contact through move-in—while delivering a high level of service to both prospective and current residents. This position blends sales, customer service, and operations, and is critical to the overall performance of the community.

Responsibilities

• Leasing & Sales
  • Manage the full leasing process, including responding to leads, conducting tours, and closing leases
  • Follow up consistently with prospects to maintain strong conversion ratios
  • Present the community, apartments, and amenities in a way that aligns with company standards and expectations
  • Maintain knowledge of local market conditions and competing properties
• Customer Experience
  • Provide a positive, responsive experience for both prospects and current residents
  • Handle inquiries, concerns, and requests in a professional and timely manner
  • Support resident retention through engagement and service
• Operations & Administration
  • Prepare and process lease paperwork accurately and in a timely manner
  • Maintain leasing traffic, prospect data, and follow-up records
  • Review and audit lease files for accuracy and completeness
  • Assist with move-in readiness, including unit inspections and coordination
• Marketing & Community Engagement
  • Support marketing efforts to drive traffic and visibility
  • Assist with resident events and community initiatives
  • Identify opportunities to improve traffic, leasing performance, and overall experience

Requirements

• High school diploma or GED required
• Previous customer service or sales experience preferred
• Basic computer skills and ability to learn property management software (e.g., Onesite)
• Valid driver’s license and reliable transportation required

Skills

• Strong communication and interpersonal skills
• Comfortable in a sales-driven environment with performance expectations
• Organized and able to manage multiple priorities at once
• Ability to handle a fast-paced environment and shifting priorities
• Professional, reliable, and accountable
• Team-oriented with a willingness to support the broader community

Benefits

• Health, Dental & Vision insurance offered after 30 days of employment
• Company paid Group Life Insurance and Short Term Disability
• Voluntary AD&D Insurance and Long-Term Disability
• 401(k) with Company match after 6 months of employment
• 15 days of PTO/2 Personal Days
• 7 Observed/Paid Holidays (Veterans are also eligible for Veterans Day)
• Company provided apparel/uniforms

Schedule

• Ability to work a flexible schedule, including weekends
• Consistent attendance is essential to support community operations
• May be required to work additional hours based on business needs

Physical Requirements

• Regularly required to sit, stand, walk, and use hands
• Occasionally lift up to 20 pounds
• Ability to tour the community and walk units as needed

Work Environment

• Office and on-site community environment
• Regular interaction with residents, prospects, and team members
• Moderate noise level typical of an office setting

This job description outlines the general nature of the role and is not intended to be a complete list of all duties or responsibilities.