Leasing Specialist

Job Responsibilities

• Warmly greet visitors, prospective renters, and current residents
• Afford assistance with answering property phones and creating work orders
• Conduct daily inspections and monitor touring routes, ensuring that available and model apartments are in good condition for prospects to view
• Afford assistance in the selection and maintenance of the model apartments, target units, and mini models, as necessary
• Ensure that all leasing presentations are professional, informative, and in compliance with Fair Housing laws
• Politely and skillfully use the telephone to encourage prospects to lease apartments and respond to residents and various telephone requests
• Consistently and promptly follow up and follow-through on prospects and applicants, and resident inquiries
• Contact prospects using prospect pipelines/guest cards, tax credit, and affordable housing waiting lists, schedule appointments in Yardi, share appointments with staff via Outlook calendar, and conduct tours of property and vacant units
• Document all communication with prospects/applicants to include with waitlist updates for the property and Housing Authority
• Generate the Unit Availability Detail Report by unit type daily for the most up-to-date leasing activity
• Maintain consistent and regular meetings with Property Manager and General Manager to keep track of upcoming move-ins, application statuses, and make-ready progress
• Process applicant files for move-in by conducting household interviews to ensure all information is correctly listed and documented on the application
• Review files daily and consistently follow up on applicant inquiries to ensure all applications are processed promptly
• Submit applications to the Property Manager or General Manager for review prior to submitting files to Compliance for approval
• Complete all housing voucher packets accurately and ensure they are reviewed by the Property Manager and/or General Manager prior to submission to the Housing Agency
• Coordinate and schedule unit inspections with the Housing Agency in a timely manner to facilitate prompt move-ins and compliance with the program requirements
• Obtain background screenings, obtain third-party verifications, track responses, and prepare files appropriately for lease signing
• Inspect units 72 to 48 hours prior to the scheduled move-in date to verify cleanliness, quality, and readiness in accordance with company standards
• Coordinate with maintenance to confirm all work orders are complete, keys are collected, and activate fobs prior to occupancy
• Conduct move-in inspections with new residents, preferably 24 hours prior to the scheduled move-in date, to confirm unit condition and readiness
• Clearly explain lease terms and all related documents to ensure resident understanding, obtain required signatures, and collect the completed inventory form no later than the time of move-in
• Ensure all lease documents are filed and scanned correctly in Yardi and reviewed by the Property Manager or General Manager
• Ensure all required information is entered correctly in Yardi, LHC’s portal, and HANO’s Elite system
• Generate renewal and recertification reports and monitor upcoming expirations to ensure timely processing
• Send residents their initial renewal and recertification notices 120 days prior to the lease and Tenant Income Certification (TIC) expiration, followed by 90-, 60-, and 30-day reminder notices as required
• Complete the renewal and recertification process promptly to prevent lapses in eligibility and ensure all required documentation is accurate and completed within established deadlines
• Compute and update current Market Survey Reports correctly and in a timely manner
• Afford assistance in cold calling on local businesses in the area
• Maintain marketing outreach files and follow-up
• Afford assistance with administrative tasks as assigned by the Property Manager

Qualifications

• Must have prior experience in property management
• At least 2 years of relevant experience at a LIHTC community preferred
• 1-2 years of leasing experience preferred
• Knowledge of LIHTC, HOME, and HUD programs is a plus
• Must be able to clearly explain program requirements to applicants
• Ability to demonstrate professionalism and integrity and exercise confidentiality in all performance areas
• Must be a self-starter and have effective multitasking skills
• Must be organized and detail-oriented with effective communication and interpersonal skills
• Ability to operate on a deadline-driven schedule
• Customer service and sales experience plus
• Proficiency with Microsoft Office Suite required
• Yardi and Elite experience preferred
• Must be able to work some weekends and extended hours