Leasing Specialist

Essential Responsibilities

• Greet prospective residents and conduct engaging property tours.
• Highlight community features, amenities, and benefits tailored to the prospects.
• Answer questions and address concerns during tours.
• Cook up schedules with the Leasing Experience Coordinators to manage tour appointments.
• Provide timely responses to inquiries.
• Maintain cleanliness of community tour paths, amenities, and units to ensure positive appearance.
• Gather prospective resident information and proactively engage and follow-up through phone call, text message, and email communication.
• Aid in creating a welcoming and professional environment within the community.

Qualifications & Abilities

• Ability to work a flexible schedule, including weekends.
• Previous experience in leasing, customer service, hospitality, or sales preferred.
• Strong interpersonal and communication skills, including the ability to engage effectively with diverse individuals.
• Ability to physically access all community areas.
• High school diploma or equivalent.
• Valid driver’s license for property operations and local travel (if required).

Physical Requirements

• Ability to sit, stand, walk, and move throughout the property for extended periods of time.
• Frequent use of hands and fingers to operate office equipment.
• (computer, keyboard, phone, copier, printer)
• Ability to talk and hear both in person and over the phone.
• Ability to read, write, and communicate clearly in English.
• Occasional bending, stooping, kneeling, reaching, and lifting.
• Ability to lift and/or move up to 25 pounds (e.g., marketing materials, office supplies, packages).
• Ability to walk stairs and tour indoor and outdoor areas, including model units and common areas.
• Visual acuity sufficient for reviewing lease documents, computer screens, and property signage.

Work Environment

• Regular interaction with prospective residents, current residents, vendors, and team members.
• Position requires extended periods of computer use.
• May involve outdoor work while conducting property tours in varying weather conditions.
• Typical work schedule may include weekends, evenings, or holidays based on leasing activity and business needs.
• Fast-paced, customer-focused environment requiring professional demeanor and problem-solving skills.
• Occasional exposure to noise, interruptions, and multiple concurrent tasks.
• Requires compliance with company policies, fair housing laws, and confidentiality standards.