Leasing Specialist

About the role

We are seeking a Leasing Specialist who excels at providing top-notch customer service, meeting leasing targets, and keeping properties well-occupied.

Responsibilities

• Maintain a 70–75% closing ratio while delivering an exceptional leasing experience.
• Utilize strong phone communication skills to pre-rent homes and provide outstanding customer service.
• Set and achieve monthly sales goals, retention targets, and occupancy goals as defined by Bridge Homes management.
• Monitor vacancy rates and prioritize efforts to reduce marketing downtime.
• Complete Comparative Market Analyses (CMAs) as needed.
• Create and implement marketing strategies to promote available homes.
• Partner with the Senior Property Manager to support resident retention efforts, including follow-ups, renewals, move-in checklists, and tenant communication.
• Aid in collecting supporting documents and processing applications.
• Conduct daily prospect follow-ups and input feedback into Rently.
• Collaborate with Property Managers and Maintenance teams on monthly rent-ready inspections.
• Provide high-level customer service during move-in orientations and renewal inspections.
• Follow Bridge Homes policies and procedures and ensure compliance with Fair Housing, state, and federal laws.
• Perform other duties and special projects as assigned.

Requirements

• Proven sales or leasing experience, with strong knowledge of closing techniques and customer service best practices.
• Ability to consistently achieve or exceed leasing goals and occupancy targets.
• Excellent communication, organizational, and problem-solving skills.
• Strong attention to detail and ability to manage multiple priorities effectively.
• Proficiency in CRM systems or property management platforms (such as Rently).
• Knowledge of Fair Housing regulations and compliance standards.
• Ability to work both independently and collaboratively with cross-functional teams.
• Flexibility to work in a hybrid environment, with up to four days per week in the office as required.