Leasing Specialist

About the role

Sells features and benefits of apartment living to prospective and current residents, achieves and maintains occupancy goals, and is responsible for all phases of the leasing process. Reports to Senior Occupancy Specialist; no supervisory duties required. Position is non-exempt under FLSA.

Responsibilities

• Builds relationships with prospective and current residents and coordinates all phases of the leasing process: intakes, interviews, processing, preparation and distribution of applications.
• Provides polished and professional sales tours of the model apartment, vacant apartments and community amenities.
• Achieves tiered rent levels and occupancy goals.
• Coordinates and prepares annual lease renewals and income re-certifications.
• Updates daily turnover log, maintains waiting list, prepares weekly leasing reports and market study.
• Prepares lease packages and supplemental documents for new move-ins.
• Conducts new resident orientation.
• Provides backup support to Occupancy Specialist.
• Fosters a positive, active and collaborative relationship with residents, communities and associated agencies.
• Enforces and adheres to company policies, rules and regulations.
• Works patiently, professionally and cooperatively with residents and staff to provide high quality customer service.
• Preserves and respects resident and applicant confidentiality.

Requirements

Associates degree or equivalent work experience required. Two years sales/leasing experience desirable.

Qualifications

• Attention to detail required.
• Knowledge of subsidy regulations preferred.
• Proficient in Microsoft Office and Excel.
• Highly motivated and able to work independently.
• Ability to handle resident or building emergency situations if needed.
• Excellent organizational and interpersonal skills required.

Skills

• Teamwork