Leasing Specialist

Community Name: The Economist and Park Cheeseman

Schedule: Monday - Friday

About the role

Are you interested in a career where customers, colleagues, and community service are the cornerstones of your work? Would you like to work with a company that celebrates victories both big and small and welcomes ideas from all levels of our team? If so, join us here at Avanti Residential! Our motto is Sempre Avanti, meaning “Always Forward”/ “Always Welcome.” We are “people people” through our mission and core values. We enhance our communities with our work, see all members of our team as leaders, and live La Bella Vita (The Beautiful Life). With endless opportunities for personal and professional growth, the sky’s the limit when advancing your career and being the best you can be. There is a place for you at Avanti Residential.

Responsibilities

• Conduct in-person tours with prospective residents who arrive at the property and perform warm hand-offs for scheduled tours.
• Keep Funnel/Outlook calendar updated so tours can be scheduled appropriately.
• Demonstrate exceptional ability to build rapport with prospective and current residents through clear, professional, and timely communication.
• Effectively address resident concerns, provide accurate information about policies, and ensure a seamless transition from inquiry to move-in, contributing to high resident satisfaction and positive NPS scores.
• Exhibit strong proficiency in utilizing property management software, digital marketing tools, and leasing platforms to track leads, manage applications, and maintain accurate records. Consistently leverage technology to enhance workflow efficiency, monitor occupancy trends, and support marketing strategies, ensuring optimal community visibility and operational success.
• Consistently seek opportunities to enhance resident satisfaction and community involvement by planning and facilitating resident events, coordinating outreach programs, and staying aware of resident needs and preferences.
• Effectively identify and resolve resident concerns, from maintenance issues to service inquiries, with a solution-oriented approach. Communicate clearly, follow up promptly, and ensure issues are fully resolved, contributing to positive resident experiences and retention.
• Work on improving occupancy and preventing stale units through marketing and analyzing the local market.
• Help enhance the move-in experience after residents have signed their leases with the Application Admin and enhance the community’s curb appeal.

Requirements

• High School diploma or GED required.
• 2+ years of customer service experience preferred.
• 1+ years of sales experience preferred.
• Ability to communicate effectively over writing, phone, and computer mediums.
• Use of technology including computer software and iPad.
• Pass criminal background screening prior to employment.
• Possession of a valid driver's license and up-to-date vehicle insurance OR reliable transportation is required.
• If minimum qualifications are met during resume screening, the Wonderlic pre-employment assessment is required. The assessment will arrive in the email inbox that you provided.

Benefits

• Based on position, annual or quarterly bonuses are awarded based on performance and KPIs.
• Up to 40% apartment discount.
• Continuing education and tuition reimbursement.
• A generous PTO policy.
• Health and wellness benefits include Medical/HSA/FSA/Dental/Vision/STD/LTD and many other benefits to meet your specific needs.
• 4% company match for your 401k.
• Avanti Shares equivalent program for hourly employees where a portion of the company’s transactional profits are awarded to you. The longer you stay, the higher your return.
• Avanti Cares Program that helps employees in financial need.
• Tenure-based Anniversary Recess.
• Avanti Advisors Program to help new hires with onboarding.

Pay

$22.00 - $24.00 per hour