Leasing Specialist

About the role

Avanath is proud to be named one of the top property management companies providing affordable workforce housing. The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The role requires a high degree of professionalism and positive engagement for residents and staff, with a strong sense for creating community and building relationships with residents, vendor partners, regulatory bodies, and social services. Success is driven by relationship-building and adopting a collaborative approach to foster success for the organization and the communities.

Key Accountabilities

• Customer Service & Sales
  • Provide A+ customer service at all times.
  • Greet and qualify all prospects.
  • Record all telephone and in-person visits on guest cards.
  • Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
  • Demonstrate community, apartment, and model features and benefits to meet prospect needs; close the sale.
  • Have prospects complete applications and secure deposits in accordance with company procedures and Fair Housing requirements.
  • Update availability reports and process applications for approvals.
  • Ensure apartments are ready for residents to move in on the agreed date.
  • Follow up on prospects who did not close and attempt to close the sale again; refer to sister communities if unable to meet the prospect’s needs.
  • Secure new resident signatures on appropriate paperwork prior to move-in.
  • Orient new residents to the community.
  • Assist in monitoring renewals; distribute and follow up on renewal notices.
• Administrative
  • Accept rental payments.
  • Type leases and complete appropriate paperwork; input information into the Yardi system accurately and on a timely basis.
  • Maintain current resident files.
  • Distribute all company or community-issued notices.
  • Maintain accurate monthly commission records on leases and renewals for bonus purposes.
  • Assist the management team with other various tasks as required.
  • Consistently implement community policies.
• Resident Retention
  • Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
  • Quickly complete maintenance service requests and inform the maintenance team.
  • Answer resident questions about community, repairs, rent, rules, etc.; follow up on a timely basis if unable to respond.
  • Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily.
  • Maintain open communication with the Community Manager and Maintenance Supervisor.
  • Contribute to the cleanliness and curb appeal of the community on an ongoing basis.
  • Assist in planning resident events; attend and participate as a host as directed by the Community Manager.
• Adherence to Property Management Rules, Regulations, and Guidelines
  • Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
  • Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.

Qualifications

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) is highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions

• Frequent sitting and walking.
• Repetitive use of computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

How Avanath Supports You

• Culture Built on Purpose and Core Values – A commitment to integrity, a spirit of caring, and a focus on continuous improvement.
• Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.
• Growth Opportunities – emphasis on promoting from within based on achievement.
• Development – opportunities to learn and expand knowledge through online training, classes, and one-on-one coaching.
• Diversity & Inclusion – fostering a culture of diversity, equity, and inclusion at all levels of the organization.

Compensation Range

$28 – $31 USD