Leasing Specialist

About the Role

The Leasing Specialist is responsible for leasing, marketing, and maintaining positive resident relations within the community. The incumbent must possess a high degree of professionalism and positive engagement for our residents and workforce.

• An Aptitude for Connecting – Must possess a strong sense for creating a sense of community, as well as the drive to go the extra mile to create a positive experience for all residents and staff.
• Your success and purpose are driven by the relationships built within your communities, including vendor partners, regulatory, and social services partnerships.
• Adopt a collaborative approach to create consistent, favorable circumstances that foster success and effectiveness for the organization and the communities.
• An Authentic Attitude – Consistently demonstrate an open and professional attitude when accessing and resolving resident and staff concerns, including seeking resources throughout the organization.
• An Approach that is Positive and Professional – Demonstrate active listening and ensure each resident and staff member feels seen, heard, and valued.

Responsibilities

Customer Service & Sales

• Provide A+ customer service at all times.
• Greet and qualify all prospects.
• Record all telephone and in-person visits on guest cards.
• Inspect models and available “market-ready” units; communicate related service needs to the Community Manager.
• Demonstrate community and apartment/model, applying product knowledge to prospect needs; close the sale.
• Have the prospect complete the application and secure a deposit in accordance with company procedures and Fair Housing requirements.
• Update availability report and process applications for approvals.
• Ensure the apartment is ready for move-in on the agreed date.
• Follow up on prospects that did not close and attempt to close the sale again; if unable to help, refer them to sister communities.
• Secure new resident signature(s) on appropriate paperwork prior to move-in.
• Orient new residents to the community.
• Assist in monitoring renewals; distribute and follow up on renewal notices.

Administrative

• Accept rental payments.
• Type lease and complete appropriate paperwork; input information on the Yardi System accurately and on a timely basis.
• Maintain current resident files.
• Distribute all company or community-issued notices.
• Maintain accurate monthly commission records on leases and renewals for bonus purposes.
• Assist the management team with other various tasks as required.
• Consistently implement policies of the community.

Resident Retention

• Receive all telephone calls and in-person visits; listen to resident requests, concerns, and comments.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer questions for residents about community, repairs, rent, rules, etc.
• Follow up on a timely basis if unable to respond to residents on all matters.
• Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed service requests daily.
• Maintain open communication with Community Manager and Maintenance Supervisor.
• Contribute to the cleanliness and curb appeal of the community.
• Assist in planning resident events; attend and participate as a host for events as directed by the Community Manager.

Adherence to Property Management Rules, Regulations, and Guidelines

• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry.
• Under the direction of the Compliance department and the Community Manager, manage compliance file maintenance where applicable.

Requirements

• Passion for providing exceptional customer service.
• 2+ years of sales and/or customer relations experience.
• Low-income housing and tax credit experience is highly desired.
• Bilingual (English & Spanish) highly desired.
• Thrives in a fast-paced environment.
• Flexible schedule that may include evenings and weekends.
• Solid computer knowledge: Windows (Word, Excel), internet, and email.
• Working knowledge of Yardi Voyager Property Management software.

Physical Demands & Working Conditions

The incumbent in this position is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.

• Frequent sitting and walking.
• Repetitive use of the computer, keyboard, mouse, and phone.
• Reading, comprehending, writing, performing calculations, and communicating verbally.
• May work in an elevated site; may walk on uneven ground.
• Occasional squatting, bending neck/waist, twisting neck/waist, pushing, and pulling.

Benefits

• Comprehensive benefits: health, dental & vision.
• 401(k) retirement plan.
• Personal time off and paid holidays.
• Growth opportunities based on achievement, with an emphasis on promoting from within.
• Development opportunities: online training platforms, training classes, and one-on-one coaching.

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our diversity initiatives include:

• Respectful communication and cooperation between all employees.
• Teamwork and employee participation, permitting the representation of all groups and employee perspectives.
• Work/life balance through flexible work schedules to accommodate employees’ varying needs.
• Employer and employee contributions to the communities we serve to promote a greater understanding and respect for diversity.

Pay

Compensation Range: $22—$24 USD per hour.