Leasing & Service Professional I

About the role

The Leasing and Service Professional, Level 1 is responsible for generating leases, delivering an exceptional prospect experience, supporting resident satisfaction, and helping the community achieve occupancy, revenue, and retention goals.

Responsibilities

• Greet, qualify, and follow up with prospective residents
• Conduct apartment and community tours tailored to prospect needs
• Explain floor plans, pricing, amenities, lease terms, and community policies
• Process guest cards, applications, and leasing paperwork accurately and timely
• Maintain lead, traffic, and prospect follow-up records in the property management system
• Support resident move-ins, renewals, and general customer service needs
• Participate in marketing outreach, resident events, and social media/community promotion
• Maintain professional presentation of the leasing office, model units, and tour paths
• Comply with Fair Housing and all company policies
• Maintain closing ratio in accordance to company standards and performance expectations

Qualifications

• High school diploma or GED
• Strong verbal communication, interpersonal, and closing skills
• Strong organization and follow-through
• Ability to work weekends as needed
• Leasing, sales, hospitality, retail, or customer service experience preferred
• Knowledge of Fair Housing practices
• Experience with CRM, OneSite, Yardi, Entrata, or similar systems

Skills

• Ability to build rapport quickly with prospective and current residents
• Professional telephone, email, and in-person communication skills
• Effective sales presentation and closing communication abilities
• Ability to actively listen and identify prospect needs
• Strong follow-up and organizational communication skills
• Ability to work collaboratively in a team-oriented environment
• Professional conflict resolution and service recovery skills
• Basic proficiency with Microsoft Office Suite and property management software
• Ability to learn and use property management and CRM systems
• Experience entering and maintaining accurate prospect and resident data
• Ability to manage digital guest cards, applications, and leasing documentation
• Familiarity with online leasing, scheduling, and communication platforms
• Basic understanding of social media platforms for community marketing purposes
• Ability to use mobile devices, tablets