Leasing Service Professional

About the role

The Leasing and Service Professional, Level 3 is a senior individual contributor who leads leasing execution, supports occupancy performance, and provides day-to-day training and guidance to junior leasing associates.

Responsibilities

• Perform leasing, move-in, renewal, and transfer activities
• Qualify prospects and conduct high-quality tours
• Maintain consistent follow-up cadence for all traffic sources
• Process applications, approvals, payments, and lease documentation
• Inspect show units and tour paths for readiness
• Support resident retention and outreach initiatives
• Train, mentor, and coach less experienced leasing team members
• Assist management with competitor research
• Maintain closing ratio in accordance to company standards and performance expectations

Required Qualifications

• High school diploma or GED
• Prior leasing, sales, or customer service experience
• Strong administrative accuracy and leasing systems proficiency
• Ability to coach peers and model best practices

Preferred Qualifications

• Multifamily leasing experience
• Training or onboarding experience
• Valid driver's license where travel between communities is required

Communication Skills

• Advanced verbal and written communication skills
• Ability to coach, train, and mentor team members effectively
• Strong sales, negotiation, and closing communication abilities
• Ability to professionally handle escalated resident or prospect concerns
• Strong presentation and interpersonal communication skills
• Ability to provide clear direction, feedback, and instruction to peers
• Strong organizational and cross-functional communication abilities
• Ability to maintain professionalism in high-pressure situations

Technology Skills

• Familiarity with reporting tools, lead management systems, and occupancy tracking
• Ability to use mobile technology and communication
• Strong proficiency with property management and leasing systems
• Ability to manage leasing workflows, approvals, and reporting accurately
• Experience with CRM systems, digital leasing tools, and online applications
• Proficiency with Microsoft Office Suite, especially Excel and Outlook
• Ability to train team members on leasing systems and operational technology platforms effectively

Physical/Work Requirements

• Frequent walking, standing, touring, and computer work
• May require local travel and weekend availability

Benefits

• Full Insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability
• Company paid Life Insurance (option to buy additional available) and Long-Term Disability
• Access to Mental Health & Well-Being service
• 401K: Bridge Investment Group will match your contributions dollar-for-dollar, up to 6% of your pay. These contributions are fully vested immediately. Eligible employees are automatically enrolled at a 4% contribution rate. (Employee must be at least 21 years of age and have worked for the Company for at least 60 days.)
• Paid Time Off: Employee will accrue 5.23 hours of paid time off per pay period for a total of 17 days per year
• 11 Paid Holidays per year
• Following six (6) months of employment: eligible per birth, adoption or placement of a child for four (4) weeks of paid parental leave as the primary caregiver or two weeks of paid parental leave as the secondary caregiver
• Following two years of employment: eligible for twelve weeks of paid parental leave per birth, adoption, or placement of a child if you are the primary caregiver
• Tuition Reimbursement: Up to $5,000 per year of pre-approved tuition expenses upon submission of approved documentation (repayment obligations may apply if employment terminates prior to 24 months)