Leasing & Sales Consultant - Cortland NoDa

Sales & Revenue Generation

• Drive occupancy and revenue by achieving and exceeding leasing goals, conversion targets, and Key Performance Indicators (KPIs).
• Actively manage your sales pipeline—follow up promptly, nurture potential residents, and close leases with confidence.
• Use consultative selling techniques to uncover needs, present solutions, and create value that resonates with each potential resident.
• Keep CRM records accurate and up to date for all potential resident interactions.
• Monitor and report on lead activity, conversion metrics, and pipeline health.
• Stay organized and disciplined to ensure timely follow-up and consistent engagement.

Community Advocacy & Resident Experience

• Guide potential residents through the leasing process with confidence and care, making it simple, stress-free, and enjoyable journey that reinforces our brand promise of better living.
• Deliver a concierge-level experience by anticipating needs, offering personalized solutions, and creating memorable interactions.
• Build lasting relationships that inspire loyalty and referrals through exceptional service.
• Represent the community as an ambassador, showcasing not just homes but a lifestyle of comfort, convenience, and premium living.
• Handle objections gracefully, turning challenges into opportunities.
• Establish, manage, and maintain marketing programs and social media presence to attract and retain residents.
• Plan and execute resident events and engagement programs that strengthen community ties.

Adaptability & Continuous Improvement

• Respond to coaching and feedback with agility; implement best practices promptly.
• Adjust sales approach based on market conditions, prospect needs, and leadership guidance.

Professionalism & Brand Alignment

• Maintain integrity, accountability, and reliability in all aspects of performance.
• Maintain a polished, approachable presence that reflects our premium brand standards in every interaction.

Qualifications

• 6+ months of sales, customer-facing, or performance-driven experience preferred.
• Strong desire to succeed in a goal-oriented, fast-paced sales environment.
• Confident, persuasive, and people-focused with a natural ability to build rapport.
• Coachable and resilient, with a positive attitude and willingness to learn.
• Motivated by targets, results, and earning potential; comfortable being held to goals.
• Organized and disciplined with follow-up, time management, and attention to detail.
• Comfortable learning and using CRM systems to track leads and customer interactions.
• Professional, polished, and approachable with a strong sense of personal presentation.
• Aligns with company values and takes pride in representing a premium brand experience.

About Cortland

Founded in 2005, Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio.

Careers

To apply for this position, please visit our careers page at https://www.cortland.com/careers.