Leasing Professional-Floater

About the Role

Join the ConcordRENTS team, a distinguished leader in delivering a quality, customer-centric property management experience across affordable and market-rate multifamily communities throughout Florida. With over 30 years of success, ConcordRENTS is driven by exceptional team members and a commitment to supporting the communities we serve. This role is ideal for someone who wishes to contribute to community success by achieving leasing, marketing, and administrative objectives, building rapport with residents, and ensuring desired occupancy and retention levels. The position requires travel and work at communities within specific regional portfolios.

Responsibilities

• Perform daily leasing tasks, including preparing the property for business by completing Morning Merchandising (walking the property, reporting needed adjustments).
• Ensure apartments, clubhouse, common areas, and amenities are clean and welcoming for tours.
• Respond promptly to prospective resident inquiries and encourage tour appointments.
• Determine prospective residents' needs and explain how the community fulfills them, including lease options, move-in costs, promotions, and rental amounts.
• Create urgency to secure applications from interested prospective residents and follow up with those who do not immediately apply.
• Maintain thorough product knowledge of your community and competitors by regularly shopping competing communities.
• Represent the organization with exceptional customer service to residents, prospective residents, and the community.
• Resolve residents' concerns with courtesy, urgency, and quality consistent with company policies.
• Initiate outreach marketing to local businesses and foster effective relationships.
• Support the Café Application and Recertification teams by ensuring timely submission of documents.
• Notify future residents of application approval, collect deposit balances, and assign units.
• Inspect apartment homes prior to move-in to ensure adherence to Concord standards.
• Ensure proper execution of leases and related documents, including collecting necessary information, documents, and payments.
• Encourage residents to renew leases; for those moving out, ensure proper documentation, inspections, and communication of move-out procedures.
• Address resident-related damages and policy violations, ensuring proper communication and collection of fines or fees.
• Assist in implementing and executing resident activities, including after-school programs, retention events, training, and service functions.
• Complete required inspections and administrative work as directed.
• Work evenings, weekends, and non-scheduled hours to address immediate issues.

Requirements

• Knowledge of general business, property management, sales, or customer service.
• High School Diploma or equivalent required.
• Strong customer service, verbal, and written communication skills.
• Demonstrated customer service or sales experience.
• Property management leasing experience preferred.
• Demonstrated problem-resolution experience.
• Ability to speak, read, and write English for safety and productivity.

Benefits

• 16 days of paid time off and 7 paid holidays in the first year.
• 401(k) Program with up to $5,250 in company match annually (150% match on the first 3% contributed, 50% match on contributions between 4% and 10%).
• Rental discounts: 20% for all full-time team members and 50% for resident maintenance positions.
• Eligibility to participate in performance and role-specific bonus programs.