Leasing & Marketing Team Leader

Job Responsibilities

• Warmly welcome and assist prospective residents, qualify their needs, and deliver engaging property tours to showcase the property and close the lease.
• Utilize professional leasing techniques, including feature/benefit selling, to meet preleasing and occupancy goals.
• Answer incoming phone calls professionally, assisting prospective residents, current residents, and internal team members with efficiency and care.
• Process and verify lease applications, ensuring timely communication of results to applicants.
• Maintain accurate client records and regularly update daily activity reports, including notices to vacate, vacancy reports, and other critical documents.
• Provide concierge-level service to residents by assisting with day-to-day tasks to elevate their living experience.
• Plan and execute resident events that bring the Sweetwater brand to life and align with Cardinal’s commitment to community and excellence.
• Lead and coach Leasing & Marketing Assistants (LMAs) on effective sales and leasing strategies to hit and exceed leasing goals.
• Collaborate with the social media intern to seamlessly communicate leasing and marketing goals, ensuring cohesive messaging and engagement.
• Collaborate on marketing initiatives to support occupancy and retention goals, including community events and campaigns.
• Ensure the tour route is always pristine, appealing, and on-brand by conducting regular upkeep and monitoring curbside appeal.
• Participate in Cardinal U training and contribute to team efforts to streamline processes and achieve success.
• Participate in LV Collective’s training programs to refine your skills and stay aligned with the company’s best practices.
• Maintain regular communication with leadership to overcome roadblocks, share updates, and strategize for leasing success.

Qualifications

• 2-3 years of sales and customer service experience (leasing experience is a bonus!)
• High School Diploma or equivalent.

Skills

• Exceptional communication skills—you’re warm, professional, and approachable.
• Basic computer skills: typing and writing ability for correspondence, memos, etc.
• Proficiency in Microsoft Office applications.
• Excellent communication and customer service skills.
• Can-do attitude; willing to work outside your job description.

Bonus Points

• Previous experience as a Leasing Agent, Leasing Manager, Leasing Professional, or similar role.