Leasing Manager

About the Role

University City Housing is seeking an energetic and driven Leasing Manager to join our team at Salem Harbour, an 800-unit apartment community in Bensalem, PA. This is an exciting opportunity for a motivated professional who is passionate about creating exceptional resident experiences, driving leasing success, and leading a high-performing team. In this role, you will be actively engaged throughout the community, building relationships with prospective and current residents, conducting property walks, and coaching a team dedicated to outstanding customer service.

Responsibilities

• Meet or exceed occupancy targets and maintain desired occupancy through proactive leasing strategies
• Complete weekly leasing/traffic reports to monitor competitive positioning and evaluate effectiveness
• Lead, supervise, and coach leasing consultants to achieve leasing goals
• Build a strong, high-performing team through training in sales techniques, customer service, and product knowledge
• Execute professional follow-up communications and leasing activities; track prospect activity, and ensure lease applications are processed timely
• Maintain accuracy and organization in leasing files, reports, and administrative documentation
• Address resident concerns promptly and professionally, escalating when necessary; maintain high resident satisfaction through effective communication
• Ensure incoming residents receive a five-star move-in experience in coordination with maintenance
• Follow-up with maintenance on unit inspections prior to move-in; coordinate with Maintenance Coordinator and Property Manager as needed
• Support daily property operations to ensure efficient on-site activities, adherence to company policies, and timely reporting of property issues that may impact leasing success
• Other duties as assigned

Requirements

• Bachelor’s Degree from an accredited college or university preferred; relevant experience may be considered in lieu of a degree
• Valid driver's license and reliable vehicle required
• Technically proficient in Microsoft Office Suite and property management software (Entrata preferred)
• Flexible availability, including evenings and weekends
• Stable, progressive work history with 3+ years experience in leasing or property management preferred
• Experience motivating and developing a leasing team

Skills

• Forward-thinking problem solver who thrives on meeting goals and delivering positive outcomes for the property and team
• Capable of handling multiple priorities in a fast-paced, high-volume environment
• Exhibits a professional demeanor; communicates effectively, both verbally and in writing, with residents and prospective residents

Benefits

• Opportunities for professional and personal development and career growth
• Competitive Salary
• Comprehensive Health Insurance - Medical, Dental, Vision
• Medical & Dependent Care Flexible Spending Accounts (FSA)
• Retirement plan – 401(k) with up to 4% employer match
• Paid Time Off (vacation, sick, 9 holidays, 2 floating holidays)
• Employer-paid Short-term Disability
• Voluntary Long-term Disability
• Voluntary Life Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program (EAP)
• Annual Awards & Recognition
• Company Paid Certifications & Licensing
• Employee Referral Program
• Apartment Discount Available

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