Leasing Manager

Key Responsibilities

• Lead all leasing efforts to achieve occupancy and revenue goals.
• Conduct property tours and effectively present apartment homes and community amenities.
• Follow up on all prospective residents through phone calls, email, and CRM systems.
• Process rental applications, verify applicant information, and prepare lease agreements.
• Maintain current knowledge of market trends and competitor pricing.
• Implement leasing promotions and marketing strategies to increase traffic and conversions.
• Ensure model units, leasing office, and common areas are clean and show-ready.

Team Leadership

• Supervise, train, coach, and motivate Leasing Consultants.
• Monitor leasing performance and conversion metrics.
• Schedule staff to ensure adequate office coverage.
• Conduct regular team meetings and provide ongoing training.
• Assist with onboarding new leasing staff.

Resident Relations

• Build positive relationships with current and prospective residents.
• Respond promptly to resident concerns and leasing inquiries.
• Affiliate lease renewals and resident retention initiatives.
• Cook up resident events and community engagement activities.
• Promote a high level of customer satisfaction throughout the resident experience.

Administrative Duties

• Maintain accurate leasing records and resident files.
• Prepare daily, weekly, and monthly leasing reports.
• Ensure compliance with Fair Housing laws and company policies.
• Monitor lease expirations and renewal opportunities.
• Utilize property management software to maintain accurate resident information.

Marketing

• Manage online listings and ensure property advertisements remain current.
• Monitor online reviews and respond professionally when appropriate.
• Cookout outreach marketing efforts with local businesses and community organizations.
• Support social media and digital marketing initiatives to generate qualified leads.

Qualifications

• High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of 2–3 years of apartment leasing experience.
• Previous supervisory or leadership experience preferred.
• Strong sales and customer service skills.
• Excellent communication and interpersonal abilities.
• Knowledge of Fair Housing laws and leasing best practices.
• Experience with property management software (Yardi, RealPage, Entrata, AppFolio, or similar).
• Strong organizational and time management skills.
• Proficient in Microsoft Office Suite.

Preferred Skills

• Proven ability to meet or exceed leasing goals.
• Strong conflict resolution and problem-solving abilities.
• Professional appearance and positive attitude.
• Able to multitask in a fast-paced environment.
• Experience analyzing occupancy and leasing reports.
• Able to coach and develop team members.

Physical Requirements

• Ability to walk the property frequently.
• Ability to climb stairs and tour apartment homes.
• Occasionally lift up to 25 pounds.
• Ability to work weekends and occasional evenings as needed.

Benefits

• As a TRGM Employee
• Base Salary + Performance Bonus.
• Medical, dental, vision, legal services, flexible spending account, and commuter benefits.
• The benefits package includes 100 percent employer-paid life and disability insurance.
• Employer Matching 401k.
• Employee Engagement and Wellness programs.
• Company-paid PTO.
• Opportunities for Professional Development and Tuition Reimbursement.

Performance Expectations

• Achieve monthly leasing and occupancy goals.
• Maintain high resident satisfaction scores.
• Improve lease renewal percentages.
• Meet leasing conversion and closing benchmarks.
• Ensure full compliance with Fair Housing and company policies.
• Foster a positive, customer-focused leasing environment.

Equal Opportunity Employer

TRG Management is proud to be an Equal Opportunity Employer. We are a Drug-Free Workplace.