Leasing Manager
About the role
Southern Land Company is a national real estate development and construction firm seeking a full‑time Leasing Manager for its Luxury Active Adults‑Plus Flagship in Franklin, TN (pre‑leasing in 2026). The role offers an exciting opportunity for someone passionate about delivering world‑class customer service. The successful candidate must be well‑versed in operating and maintaining building maintenance and mechanical facilities, cultivate resident satisfaction, control expenses within budget, develop employees, promote teamwork and meet goals in a fast‑paced environment, and reliably present a positive, professional image. The community, Astor Club & Residents at Westhaven, is a luxury active adult community and private club located in historic Franklin, TN, slated to open in 2027.
Responsibilities
- Serve as the primary point of contact for prospective and current residents, delivering exceptional customer service and fostering a professional, welcoming community atmosphere.
- Conduct apartment tours, identify prospective resident needs, and effectively present community features, benefits, and available apartment homes to achieve leasing goals.
- Maintain in‑depth knowledge of the community, local market conditions, competitors, neighborhood amenities, and industry trends to support leasing and marketing efforts.
- Manage all prospect, applicant, resident, and leasing activity within the CRM and Property Management System (PMS), ensuring accurate documentation and timely follow‑up.
- Respond promptly to phone, email, internet, and walk‑in inquiries, maintaining company response standards and nurturing leads through the leasing cycle.
- Process lease applications, verify required documentation, prepare lease agreements and related paperwork, collect rents and deposits, and maintain organized resident and leasing files.
- Coordinate move‑in readiness by ensuring apartment inspections, key preparation, and all required documentation are completed prior to resident move‑in.
- Support