Leasing Manager

Overview

At RPM, we’re in the business of extraordinary. We believe people‑first is the way to success which is why we provide top industry pay, comprehensive benefits, and a path of upward mobility via career training and education. Join us and start your extraordinary journey today.

Position Summary

The Leasing Manager is responsible for effectively leading the leasing team and accomplishing effective leasing, marketing, and positive relations of an apartment community.

Responsibilities

• Conduct all functions necessary to close the sale, including making appointments, generating new leads, conducting tours, maintaining show rooms, and any follow‑up necessary.
• Utilize marketing strategies to ensure traffic within the limitations of the Marketing Budget and the Marketing Plan (e.g., competitive rental rates, referrals, promotions, locators, and outreach).
• Project a favorable image of the community to achieve property objectives and public recognition.
• Focus on securing resident retention through planning resident functions (parties, contests, etc.), attending after‑hours functions, and acting as host as needed.
• Complete all necessary paperwork for generating a lease, move‑in, check‑out, and other peak periods in a timely manner.
• Attend weekly and daily goal‑setting meetings as appropriate.
• Oversee leasing staff, including training, development, evaluation, and rewards while providing feedback on pricing, product, and the team.
• Greet and qualify prospects professionally using guest cards in our Lead Management Software; assist prospects with applications and deposits, adhering to company procedures and Fair Housing requirements.
• Maintain an updated availability report, process applications with credit checks and rental‑history verification, submit them for Community Manager approval, and follow up with applicants on their status.
• Show apartments, close sales, prepare units for move‑ins, obtain new residents' signatures on paperwork, and provide community orientation.
• Assist in maintaining an active and effective social media presence for the property to enhance visibility and engagement.
• Conduct market research by surveying competing properties, implement outreach marketing, and update Radix (or equivalent) as needed.
• Manage lease renewals, send renewal notices, handle move‑outs based on lease terms, apply fees when necessary, and keep property management software updated with move‑in/out and renewal data.
• Provide excellent customer service while maintaining the highest standards for resident service.
• Collaborate with the property maintenance team to ensure prompt responses and completion of resident service requests in line with the company's standards.

Education and Experience

• Bachelor’s degree from a four‑year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• 4 years’ experience in a leasing capacity – preferred.
• 2 years’ experience in a supervisory role – preferred.
• Proficiency with Microsoft Office Suite, Project Management, Adobe, Property Management Software, PopCard or LTS.

Qualifications

• May be required to sit for extended periods while working at a desk.
• May be required to climb stairs.
• Must be able to read documents, computer screens and data.
• Must be able to hear and understand verbal communications in person and over the phone or computer.
• May occasionally be required to lift or carry items such as files or office supplies weighing up to 20 pounds.
• Must be able to use mobile devices and applications for work‑related tasks.

Work Environment

• On‑site, primarily in an office setting but may require time outside with exposure to the elements.
• Open office with bright lights, constant noises and distractions.
• Flexible schedule required; hours include weekdays, nights, and weekends (including Saturdays and Sundays) as needed to meet business needs.

Benefits

• Weekly pay for all associates working onsite at an apartment community.
• Comprehensive healthcare coverage for full‑time, regular associates.
• Employer‑paid employee assistance, mental health, and wellness programs.
• Ancillary benefits including critical illness, hospital indemnity, and accident insurance.
• 401(k) with robust company match.
• Opportunities for professional development, career growth, and role‑based learning plans.
• Diversity, Equity, Inclusion and Belonging (DEIB) initiatives and multiple Employee Resource Groups (ERG).
• Paid time off plus floating holidays and volunteer days.
• Discounted perks (Costco membership, movie tickets, health & wellness, entertainment & travel discounts).

Schedule

Flexible schedule with required availability on weekdays, nights, and weekends, including Saturdays and Sundays, to meet business needs.