Leasing Manager

About Quinn Residences

Quinn Residences is the leading owner, operator, and developer of purpose-built, dedicated single-family rental communities across the Southeast. Founded in 2020 and headquartered in Atlanta, our mission is to deliver high-quality, well-located homes that offer the space and privacy of homeownership with the flexibility and convenience of renting. Each Quinn community is intentionally designed and professionally managed to provide a rich living experience. We offer thoughtfully crafted homes, curated amenities, and a true neighborhood connection, all wrapped in a maintenance-free lifestyle.

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About the Role

The Resident Services Associate/Leasing Manager assists the Portfolio Manager in effectively managing the assigned community. In the Portfolio Manager's absence, the Resident Services Associate will assume all responsibilities associated with accomplishing property objectives as set forth by the company. This is an in-person position based at our Canton Hub in Canton, GA.

Responsibilities

• Assist in the achievement of the community's annual budget plan.
• Assist with leasing and ensure timely collections of all rent receipts.
• Review the delinquency report and attempt to collect monies due through direct communication with residents.
• Maintain all account records and transactions, including NSFs, rent allowances, concessions, rent increases, and other management-approved debits and credits in Yardi.
• Assist and ensure all customer complaints are handled promptly and appropriately.
• Adhere to established company standards for screening applicants for residency.
• Participate in planned resident activities.
• Show, lease, and move in prospective residents.
• Complete accounting pre-close and month-end functions, and generate and review required reports associated with these tasks.
• Prepare weekly leasing reports.
• Demonstrate a thorough understanding of local laws, including preparing and delivering all legal and formal notices in accordance with state laws and company standards (e.g., late notices and lease violation notices).
• Demonstrate knowledge of the surrounding market, competitors, and emerging trends.
• Prepare and review lease paperwork with new and renewing residents.
• Resolve resident complaints and direct pertinent issues to the attention of the Portfolio Manager.
• Prepare write-offs under the Portfolio Manager’s supervision and with approval.
• Monitor, follow up, and maintain accurate information regarding resident payment plans or activities associated with third-party collection agencies in accordance with company standards.
• Initiate all necessary evictions by preparing copies and forwarding all appropriate paperwork for legal evictions or other legal proceedings; ensure all evictions and legal proceedings are followed through to completion.
• Complete timely follow-ups on all prospects per company policy.
• Assist with inspecting vacant homes for readiness.
• Uphold all company policies and values.
• All other duties as assigned.

Qualifications

• Sales experience, preferably in the apartment industry.
• Customer service experience.
• High school diploma.
• Accounting experience desired but not required.
• At least 2 years of apartment-related experience, either as a leasing consultant or Assistant Community Manager.