Leasing Manager

About the role

Location: Charlotte, NC. This is a full-time position. At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home. We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members. We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

Responsibilities

• Work closely with the Property Manager to ensure budgetary occupancy goals are met by leasing apartments to prospective residents and supporting the property’s marketing plan.
• Oversee the leasing team in the pre-leasing, leasing, and property renewal program.
• Coordinate scheduling for leasing staff, ensuring appropriate coverage on high volume days and weekends.
• In the CRM software, audit the daily traffic data to confirm compliance is met and the leasing team provides appropriate follow-up.
• Manage the Lead Tracking and Sales Management software systems to ensure accurate and timely entry.
• Shop competitive properties in person and over the phone to obtain pricing, fees, concessions, and amenities information.
• Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.
• Assist the Property Manager in designing and implementing a resident retention program (i.e., newsletter, resident referral program or social activities).

Requirements

• 2 years’ experience as Leasing Consultant
• 4 years’ experience in sales and customer service
• Applicants must be authorized to work for any employer in the U.S. (no visa sponsorship)

Skills

• Strong oral and written communication skills
• Knowledgeable of required telephone and sales techniques

Benefits

• Bonus opportunity*
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program***
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverage
• Company-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)
• Bonus potential opportunity depends on position
• Sick time accrual varies by state. Ask your hiring manager for details.
• Housing discount based on availability and prior ownership group approval

Pay

The expected compensation range for this position is $22