Leasing Manager

Primary Responsibilities

• Generate new leases and achieve monthly sales quotas
• Motivate, train and lead sales and service team to reach leasing goals
• Celebrate 3 follow-ups per lead with a conversion ratio of 8% to onsite appointments
• Follow up with a phone call to every prospect within 24 hours of a property tour. Additional follow up via email to take place within 48 hours.
• Maintain a closing ratio of 30%
• Generate a minimum of one outreach event weekly
• Work with Bozzuto’s marketing team to coordinate overall company branding
• Know competitors and be able to leverage the Bozzuto product and people as a differentiation in the marketplace
• Proficiently articulate the value proposition of the property
• Deliver a positive and consistent in person experience with all prospective customers
• Set up monthly meetings with local employers to provide packets of information about the community and cultivate partnership-marketing opportunities
• Update property Facebook page three times per week
• Shop all competition within immediate competitive set quarterly
• Review monthly market surveys and be knowledgeable of content
• Complete weekly competitive set survey
• Report all property deficiencies to appropriate manager
• Respond to, follow up on and close work order requests when applicable
• Ensure lease paperwork is accurate
• Administer administrative duties as assigned
• Deliver timely and remarkable customer service to community residents
• Attend resident social events
• Interact with all constituents (residents, staff, clients, vendors) in a professional and courteous manner
• Remain calm and friendly when resolving customer issues or interacting with upset customers
• Vigorously resolve or communicate resident concerns and issues
• Working weekends when prospective residents are out looking for their new home

What You Bring to Us

• A 4 year college degree or equivalent relevant experience
• Previous Leasing experience in the multi-family industry
• 1-3 years of business to consumer sales experience in a Property Management, Retail or Hospitality environment
• 1-3 years of phone sales experience
• 1-3 years of customer service experience
• Industry experience highly desired
• A customer-focused mentality
• Sales aptitude

Pay

• Competitive compensation
• Health & wellness benefits
• Paid leave
• Retail planning
• Tuition reimbursement

Benefits

• A place you belong
• Equal Opportunity Employer