Leasing Manager

About the role

At Bozzuto, every team member shares a deep commitment to doing good for those around us. We design, build, manage and maintain one‑of‑a‑kind residences, delivering exceptional experiences to clients, residents, and fellow team members. Our inclusive workplace is guided by the core values of concern, creativity, passion, and the pursuit of perfection.

Responsibilities

• Generate new leases and achieve monthly sales quotas.
• Motivate, train, and lead the Sales and Marketing Associate team to reach leasing goals.
• Conduct three follow‑ups per lead with a conversion ratio of 8% to onsite appointments.
• Follow up with a phone call to every prospect within 24 hours of a property tour.
• Provide an additional email follow‑up within 48 hours.
• Maintain a closing ratio of 30%.
• Generate a minimum of one outreach event weekly.
• Collaborate with Bozzuto’s marketing team to coordinate overall company branding.
• Know competitors and leverage Bozzuto’s product and people as marketplace differentiators.
• Articulate the property’s value proposition proficiently.
• Deliver a positive, consistent in‑person experience to all prospective customers.
• Set up monthly meetings with local employers to provide community information and cultivate partnership‑marketing opportunities.
• Update the property Facebook page three times per week.
• Shop all competition within the immediate competitive set quarterly.
• Review monthly market surveys and stay knowledgeable of content.
• Complete weekly competitive set surveys.
• Report all property deficiencies to the appropriate manager.
• Respond to, follow up on, and close work order requests when applicable.
• Ensure lease paperwork is accurate.
• Perform administrative duties as assigned.
• Deliver timely and remarkable customer service to community residents.
• Attend resident social events.
• Interact with residents, staff, clients, and vendors in a professional and courteous manner.
• Remain calm and friendly when resolving customer issues or interacting with upset customers.
• Vigorously resolve or communicate resident concerns and issues.
• Work weekends when prospective residents are looking for homes—three weekends per month with two days off during the week.

Qualifications

• 4‑year college degree or equivalent relevant experience.
• Previous leasing experience in the multi‑family industry.
• 1‑3 years of business‑to‑consumer sales experience in property management, retail, or hospitality.
• 1‑3 years of phone sales experience.
• 1‑3 years of customer service experience.
• Industry experience highly desired.
• Customer‑focused mentality.
• Strong sales aptitude.

Pay

Salary range: $60,000 – $61,500 USD. This position is eligible for additional bonus opportunities.

Benefits

• Competitive compensation.
• Health & wellness benefits, including medical, dental, and vision coverage.
• Paid leave: 20 days of PTO plus holidays.
• Retirement planning: 401(k) program with company match.
• Tuition reimbursement and other programs supporting career development and growth.
• Employee resource groups fostering a diverse and inclusive community.