Leasing Manager

About the role

The Leasing Manager at Printers Square is responsible for overseeing all leasing, marketing, and resident relations activities for this unique 62-unit multifamily property located in Baltimore's Mid-Town Belvedere neighborhood. This historic converted firehouse features 1-2 bedroom apartments with distinctive characteristics including exposed brick, oversized windows, and 9-14 foot ceilings.

Key Responsibilities

• Oversee all aspects of leasing activities including prospect tours, application processing, lease execution, and move-in coordination.
• Develop and implement strategic marketing plans to achieve and maintain budgeted occupancy levels.
• Conduct effective apartment showings that highlight the property's unique features including historic architecture, fitness center, and proximity to MICA and Johns Hopkins Medical School campus.
• Ensure accurate and timely completion of all leasing documentation and resident files.
• Monitor and maintain closing ratios, conversion rates, and traffic reports.
• Audit lease files to ensure adherence to company policies and procedures.

Marketing & Resident Retention

• Execute comprehensive marketing strategies to generate qualified prospect traffic.
• Maintain thorough product knowledge of Printers Square and competitive properties in the Baltimore Mid-Town market.
• Complete weekly market survey reports and adjust marketing tactics accordingly.
• Develop and implement resident retention programs including resident events, special promotions, and communications.
• Manage lease renewals and work to maximize resident retention rates.

Resident Relations & Customer Service

• Address resident complaints, concerns, and requests promptly to ensure satisfaction.
• Enforce lease terms and community policies consistently and fairly.
• Cook with maintenance staff to ensure timely response to service requests.
• Foster positive community atmosphere and resident engagement.

Administrative Duties

• Prepare accurate and timely reports on leasing activity, occupancy, and traffic metrics.
• Maintain property management software with current information on availability, applications, and resident data.
• Assist with budget planning related to marketing expenses and leasing operations.
• Conduct regular property inspections to ensure model-ready condition and identify maintenance needs.
• Process rental applications and verify applicant information for accuracy.

Team Leadership

• Train and supervise leasing staff on effective leasing techniques, customer service standards, and company procedures.
• Ensure staff compliance with Fair Housing Laws and company policies.
• Promote quality job performance through support, coaching, and effective leadership.

Qualifications

• High School Diploma or equivalent.
• Minimum 2-3 years of multifamily leasing or property management experience.
• Strong knowledge of Fair Housing Laws and leasing regulations.
• Excellent customer service and sales skills with proven closing ability.
• Proficient in property management software and Microsoft Office Suite.
• Strong written and verbal communication skills.
• Ability to work flexible hours including weekends as needed.
• Valid driver's license.

Preferred Qualifications

• Bachelor's degree in Business, Marketing, or related field.
• Experience with historic or unique property types.
• Familiarity with Baltimore rental market.
• Professional certifications (CAM, CAPS, or ARM).

Working Conditions

• Regular on-site attendance required.
• Office and property-based environment with frequent property walks.
• Occasional evening and weekend hours for resident events and showings.
• Ability to climb stairs and walk property grounds regularly.

Compensation & Benefits

Competitive salary commensurate with experience, plus performance-based bonuses. Comprehensive benefits package available.

About BCI Management

BCI is focused on acquiring multi-family properties in the mid-atlantic states. BCI is a direct owner manager and currently managing over 100 properties consisting of Office, Mixed-Use, Multi-Family and SFR asset types. BCI has special focus on LIHTC acquisitions and currently owns and manages a number of LIHTC projects in Maryland.