Leasing Manager

About the role

At Woodside Place, we're seeking a talented leasing manager to oversee activities related to apartment rentals, move-ins and move-outs, and lease renewals. This position involves marketing and interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.

Responsibilities

• Conducts training, facilitates regular meetings, and coaches leasing consultants in order to obtain optimal performance.
• Generates and handles traffic, qualifies prospective residents, leases apartments, prepares lease documentation, and completes move-in paperwork and processes.
• Reviews and ensures lease applications have accurate information and payment has been collected before forwarding to property manager for approval.
• Maintains accurate and detailed records of traffic activity by entering it into the computer.
• Assists with translating phone traffic into scheduled appointments with prospective residents in order to tour the property.
• Provides follow-up with each prospective resident via phone, mail or email.
• Orients prospective and current residents to the property.
• Processes renewal paperwork and ensures paperwork is delivered to current residents on a monthly basis.
• Creates and maintains resident files, including reviewing move-in paperwork with new residents.
• Safeguards all open and close procedures are completed daily.
• Ensures model apartments are in touring condition at all times.
• Collaborates with the maintenance team to coordinate, qualify, and update advertisements.
• Coordinates move-in/out schedules with maintenance team and inspects apartments prior to resident move-ins, so as to ensure apartments are in move-in condition.
• Assists with processing work orders for residents and ensures they are completed in a timely manner.
• Shops competitors and completes weekly market survey.
• Affords assistance with planning and implementing resident activities in order to increase resident retention.
• Promotes positive resident relationships throughout their tenancy by ensuring requests are responded to promptly and accurately.
• Affords assistance with managing resident issues, including neighbor disputes.
• Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.
• Complies with all company policies, applicable health and safety rules and regulations, as well as applicable local, state, and federal laws.

Requirements

• High school diploma is required.
• Minimum of one year of residential leasing and/or management experience is required.
• Prior experience with a revenue management system is required.
• Prior experience in Yardi or another equivalent property management system is required.
• Prior experience with customer reputation management tools is required.

Skills and Requirements

• Excellent customer service and interpersonal skills with the ability to relate to others.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
• Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
• Sensitivity to confidential matters is required.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Ability to relay technical concerns with adequate detail, quickly, and accurately.
• Capability to read, write, comprehend, and converse in English.
• Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
• Strong organizational and time-management skills.
• Ability to cope with and defuse situations involving angry or difficult people.
• Maintain a valid driver’s license, clean driving record and current auto insurance is required.
• Must comply with all safety requirements.

Qualifications

Prefer candidates who have completed and successfully passed the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.